No N.
Overall I’m pleased when I come home
Overall I’m pleased when I come home to a clean apartment. It just doesn’t feel like a deep clean. I pick up pretty darn good before they come, but I don’t think they move any thing on surfaces that need cleaned. For the price I’d want it to be a little better. Plus, i think the staff is only allowed an hour to clean which is crazy.
Response from The MinteSep 11, 2019
Hello. Thank you so much for the feedback. I sincerely apologize that your experience was disappointing. We have clear standards for our Deep Clean which includes areas and details such as wiping applicances, cleaning baseboards and vacuuming upholstery. The standard cleaning time for a 1 bedroom Deep Clean is 2 hours and 15 minutes. I am sorry that your home did not receive the level of care we strive to provide. Unfortunately, your name is not on the review, but please feel free to reach me at [email protected] and I will be happy to offer some solutions on how we can make this right. Sincerely, Narriman Ribeiro Quality Assurance Manager