The Million RosesReviews of themillionroses.com

Response from The Million RosesMay 9, 2023

Dear lerowifi internet, We're deeply sorry to hear about the unfortunate experience you've had with our service. At The Million Roses, we strive to provide the best possible experience for our customers, and it's disheartening to learn that we've fallen short in your case. We understand your frustration and would like to resolve this matter to your satisfaction. Please contact us at [email protected] with your order number and details so that we can investigate the issue and work together to find a suitable solution. We appreciate your feedback, and we'll take the necessary steps to improve our service. Once again, we apologize for any inconvenience you've faced. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Regina Lin, We apologize for the disappointing experience you've had with our customer service and refund process. At The Million Roses, we strive to provide the best possible experience for our customers, and we're sorry that we failed to meet your expectations. We take your feedback seriously and would like to make things right. Please contact us at [email protected] with your order number and details, so we can investigate the situation and work together to find an appropriate solution. Thank you for bringing this to our attention. We're committed to learning from your experience and improving our service. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Rahil, We're truly sorry to hear about your experience with The Million Roses. Please accept our sincerest apologies for any inconvenience caused. It's important to us that our customers receive their orders on the selected date, and it seems there must have been a misunderstanding in your case. Our customer service team is committed to responding to inquiries within a few hours. If you haven't received a reply, please make sure to double-check your email's spam folder or any potential email filters that may have prevented our response from reaching you. To resolve this issue promptly, please contact us at [email protected] with your order number and details. We'll investigate the situation and ensure that your concerns are addressed, either by delivering your order or providing a refund if necessary. Again, we apologize for any inconvenience, and we appreciate your understanding as we work to make things right. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Junedul Islam, We sincerely apologize for the disappointing shopping experience you've had with The Million Roses. We understand that the late delivery and unexpected shipping fee have caused you inconvenience. Please know that import tax is not supposed to be paid by the customer, and we apologize for this oversight. To rectify the situation, we will gladly refund the £60 import tax. Kindly contact us at [email protected] with your order number and details so we can process the refund for you. We appreciate your feedback and will work on improving our communication regarding delivery expectations and any potential fees. Your experience will help us enhance our service for future customers. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future. Sincerely, The Million Roses Team