The Million RosesReviews of themillionroses.com

I received the rose and it looks just as I expected it to look. Many of these reviews seem to be selling the idea that this company is filled with scammers when it is not. Go look at real reviews on YouTube and you'll see it is not fake. Additionally, they have a YouTube Channel where they post advertisements and videos. People seem to be complaining about it arriving "too early" which seems ridiculous since they have little control over how fast it arrives!

I bought my wife an anniversary present from The Million Roses. My order included a specific delivery date, and the company delivered the present two days early and this ruined my wife's surprise. Not only that, but the box was smashed when it showed up. It is obvious this company doesn't know how to package or delivery securely, which is critical for the type of product they sell. I reached out to support (Briana from The Million Roses) and it was literally worse than talking with a generic chat bot. I asked a basic question (where could I leave a review) and Briana sent a canned response. Wouldn't recommend this company if my life depended on it because the value is terrible.

Schlecht Schlecht Schlecht. Bieten Express Versand inkl Wunschzustellung am Samstag an, kassieren ab und schieben es dann auf den Versanddienstleister, dabei liefert dieser gar nicht am Wochenende aus. Hat eine Woche dann am Ende gedauert und Express gekostet (50€)

This is horrible, you are a horrible business I am appalled by the lack of support, help and service. I ordered my gf flowers very early (Jan 2nd) so that there was no way they would be late. You are a company who distribute worldwide how do you forget to add importance documents. My order was meant to come 14th Feb lol what a joke you are! my gf was so upset she didn’t get no flowers. EVEN NOW THEY ARE NOT HERE YET. I paid good money even delivery. You are running your business like a scam company. I have had no apologies, no compensation nothing my order is still not here who knows where, who knows what conditions it will be in cause I have no faith in your trash company. I will also write a review not that you care. Where is my order when will it come?

I have to say people amaze me. I placed a order to be delivered in Valentines Day. It was delivered however in less than prestine condition. Literally the roses were yellowish and crushed. The roses were Silver and black. How yellow got in there who knows. I ask for a refund. Here is the response like it's my fault they left the warehouse in this condition. We are truly sorry for this situation, rest assured we are here to help you in any way we can. After reviewing your order, I noticed that the shipping protection was removed and not included with your purchase. Since the protection was not included the order is not eligible for a refund, however, we can proceed with one of the following options: - We can send out an identical replacement of what you ordered, or - We can issue a full store credit gift card for the amount paid. Looking forward to your response. Best regards. Warm regards, Elizabeth I never even knew that insurance was a complete separate charge after you pay 160 dollars . Heck I mean any other place if the item arrived basically destroyed NO questions asked refund would be issued Nope not here. This is the worst place I have ever bought from the worst customer service and rude and unprofessional. Absolutely would I ever spend that kind of money with these inconsiderate people again. They don't care and it's about Greed. Please don't waste your money or time with this company. I'm appalled at the response like it's my fault. Like I'm the who packaged these.

Awful customer service. They refuse to refund me for an order miss delivered by their own carrier they chose. Claim I didn't purchase their phony insurance so they can't refund me only replace the order. No, I don't want your phony overpriced scam product and you failed to deliver it first why would I want a second?

2.5 stars.. I believe a signature should have been required or at least offered as my order wasn’t received by the recipient. After they sent the roses, they refunded me for the gift box due to being out of stock but I wouldn’t have ordered this if I knew that. ( The alternative box they sent looked small for $350+ worth of roses) I don’t want a replacement bc the moment is over. I’ve asked million roses to send the recipient a notice email to see if they knew about the package, but they didn’t want to. I would honestly change this bad review for a solution, thanks.

I was shipped the wrong color. They did not come close to shipping to me by the day they promised- 10 days late.They refused to ship the correct color. Now that I have had them for a few months, the edges of the petals are turning gray where ever they touch the edge of the box.