Joseph A Baker S.
I tried this fish supplier for the…first time
I tried this fish supplier for the first time. I ordered the 10 pack of Discus variety, good buy $$$. Right? Only if they survive ‼️🥺. They arrived alive which is ALL they guarantee. A couple of weeks later and I am down to just Half (5) living!!! I knew better and shame on me. I tried to save some hard earned cash and of coarse I loss. I should have bought the ones I wanted in the 4 inch size. Would have saved a few lives.
Response from The iFISH StoreSep 11, 2019
Hello Joseph; We're sorry 5 of your Discus perished after a few weeks. We, of course, want to look further into this because our Discus have a good track record and when this occurs, we want to try an identify the root cause. We were hoping you can provide us with more background on their behavior, tankmates and tank conditions. As a matter of normal operation, whenever any of our customers see a downturn in the health of the fish they received from our store, we prefer that they contact us immediately so we can help assess the problem and hopefully, turn things around. We would have liked the same opportunity with you so that you could have had a more positive outcome. We count on open and timely communication with our customers so we can ensure the good customer service that we strive for. You purchased the 2" juveniles which we guarantee are of the same quality as our larger adult Discus. So you did save money and we believe received the same quality and heartiness as the 4" Discus you wished you had purchased. With all that said, can you share further details about what you observed with the 5 perished 2" Discus? Please feel free to send any info you can to us at [email protected]. This is a genuine request on our part because we genuinely strive to find the cause for perished fish. Thank you for your feedback and any consideration in sharing your information on the 5 perished Discus.