The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreOct 3, 2026

Hi Pauletta; We’re really sorry to hear this, especially knowing you lost not only the new fish but your longtime fish as well. We completely understand how upsetting that must have been. We do want to clarify one important point, though…it absolutely matters that you contact us at the first sign that something doesn’t look right. We ask customers to reach out immediately so we can gather information about how the fish appeared upon arrival, the acclimation process, tank parameters and what symptoms they’re seeing. In many cases, that gives us an opportunity to work with the customer and help turn the situation around before it progresses. We really wish we’d heard from you when you first noticed the spots on the Yellow Tail Acei so we could have tried to help. We’re very sorry we didn’t have that opportunity.

Response from The iFISH StoreSep 23, 2026

Hi William; We’re very sorry to hear that you had problems with your Firemouth and Jack Dempsey Cichlids. This review is the first we’ve heard that there was an issue. While you confirmed that the fish had been delivered by FedEx, there was no mention at the time that they appeared unhealthy. We really wish you had contacted us as soon as you noticed the first signs of ich or anything else concerning. We would have been happy to work through it with you and, in many cases, can help turn a situation around when we’re notified early. Unfortunately, at this point we don’t know how the fish appeared when they arrived, how long it was before you noticed symptoms, whether our recommended acclimation procedure was followed, or the conditions and water parameters of the tank they were introduced into. All of those details are important in understanding what may have happened. We’re always here to help when there’s a problem, and we encourage our customers to reach out to us right away so we have the opportunity to do just that.

Response from The iFISH StoreAug 26, 2026

Hi Zachary; We’re very sorry! This slipped through the cracks on our end, and we apologize that your refund wasn’t taken care of sooner. We’ve issued the refund for the Bumble Bee Catfish that arrived deceased. We appreciate you bringing this to our attention and hope the rest of the fish and invertebrates in your order are doing well.

Response from The iFISH StoreAug 5, 2026

Hi Mike; Thanks for sharing your feedback. We’re very sorry to hear you lost two fish and understand how disappointing that can be. Our Live Arrival Guarantee is designed to cover fish that arrive deceased or in poor condition, which is why we ask customers to notify us within 2 hours of delivery. After fish have been in a new aquarium for days or weeks, there are many factors that can affect their health, making it impossible to determine the cause of a loss. Even though the first fish passed well outside of our guarantee period, we still offered a replacement as a one-time courtesy because we wanted to help. Unfortunately, we’re not able to replace fish that perish weeks after delivery, as we need to apply the same policy fairly and consistently for all of our customers. We’re sorry your experience didn’t meet your expectations, and we appreciate that you gave us the opportunity to earn your business. We wish you and your aquarium all the best moving forward.

Response from The iFISH StoreJun 9, 2026

Hi Khaled; We’re sorry to hear you were disappointed. As a returning customer, we truly wanted to help resolve the issues you reported, which is why we reached out multiple times by email asking for additional information, including your current water parameters and more details about what was happening in the aquarium. Unfortunately, we were never able to get the information needed to properly diagnose the problem. Fish health can be affected by many factors after arrival, and water parameters are one of the most important pieces of information when troubleshooting losses. We stand behind our fish and always do our best to assist customers, but we can only help when we receive clear details about the issue. A review stating only “no good fish” doesn’t provide us—or future customers—with enough information to understand what occurred. Our door remains open, and if you’d still like assistance, we’re happy to work with you to determine what may have happened and help prevent future losses. We genuinely want our customers and their fish to succeed.

Response from The iFISH StoreApr 16, 2026

Hi Geert; Thank you for your feedback. We’re really sorry to hear about your experience. We do want to clarify that all of our fish go through quarantine. We operate with a constant inventory rotating through our quarantine systems, which allows us to ensure fish are properly conditioned while also being able to ship orders more quickly when they’re ready. Because of that, orders may ship sooner than expected without skipping that step. We’re also sorry to hear about the losses. We truly wish we had been contacted at the very first sign of any health concerns. We’re always happy to help troubleshoot—whether it’s water parameters, acclimation, or other factors—and in many cases we can help turn situations like this around when we’re able to step in early. If you’re open to it, we’d still be glad to connect and learn more about what happened.

Response from The iFISH StoreApr 14, 2026

Hi Regan; We’re really sorry to hear about your experience and the loss of your Blue Diamond Discus. We do want to mention that your order was shipped within the timeframe outlined on our website, which includes our quarantine and preparation process to ensure fish are healthy prior to leaving our facility. That said, we truly wish we had been notified as soon as you noticed the discus wasn’t eating. Early signs like that are often something we can help troubleshoot right away, and in many cases, we’re able to identify the cause and turn the situation around with a few adjustments. We always encourage customers to reach out at the first sign of concern so we can provide guidance and support in real time. We appreciate your feedback and are very sorry things didn’t work out as expected.

Response from The iFISH StoreApr 12, 2026

Hi Ian; We’re really sorry to hear about your experience, and we truly appreciate you sharing it. Epistylis can be frustrating to deal with, and you’re absolutely right that quarantining can be a good precaution when introducing new fish. Many of our customers have successfully acclimated their new fish from us without a quarantine after receiving their fish since we quarantine the fish prior to shipping on this end. In many cases, though, epistylis is actually secondary to underlying environmental or bacterial conditions. It tends to show up when there’s elevated organic waste, stress, or existing bacterial activity in the tank, which can sometimes be triggered when new fish are introduced and the system gets temporarily out of balance. Although our fish are quarantined and carefully observed before shipping, situations like this are never something we want for our customers. That said, the addition of new fish can create stress for both the newcomers and existing tank mates, which can sometimes bring out underlying issues that weren’t visible beforehand. We do wish we had heard from you right away when the fish arrived or at the first signs of trouble. We’re always happy to help troubleshoot things like water parameters, filtration, and treatment options in real time. Many times, with early intervention, these situations can be managed much more easily. If you’re open to it, we’d still be glad to help you get things back on track. Feel free to reach out to us anytime. We’re here to help.