The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Ron D.
Nov 14, 2019
All the fish came in good health and in…
All the fish came in good health and in a timely manner
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Holly S.
Nov 14, 2019
All our fish came in great condition…
All our fish came in great condition and are happy and healthy. Will purchase from iFISH again!
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JASON S.
Nov 14, 2019
We ordered 20+ fish and all survived…
We ordered 20+ fish and all survived but one, emailed them and they responded quickly and was willing to send us a replacement, I decoded against it not because I was upset but since they responded quickly and was very helpful I was willing to let it go. Very good people to deal with, highly recommended
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Shirley
Nov 14, 2019
Poor Customer service and delivery
When I ordered my fish I was expecting them based on the quarantine and shipping process. I waited for one full week. No one contacted or notified me of any delays. It was only after I sent an email inquiring about the status and the wait that I was informed that the fish that was selected for me was a bad batch and they were awaiting another shipment at which time a new selection will be chosen. It’s been two weeks and I still have not received my fish.
Response from The iFISH StoreNov 20, 2019
Hello Shirley; Just to clarify the cause for the delay, you had ordered a Red Oranda, a Red Cap Oranda and a Red and Black Oranda. We emailed you to explain that we had the Red and Red Cap Orandas you had ordered. We did not have a "bad batch" of Red and Black Orandas. The situation as we explained was that the few Red and Black Orandas we had left, at the time of processing your order, showed a high level of black in coloring and we wanted to wait until our next batch came in so that we could provide you with one that had a better red/black coloring. Our goal was to provide you with a nicely colored Red and Black Oranda. We didn't have a "bad batch" in any of the varieties that you ordered and we take exception to how you've chosen to word your review when we were simply trying to provide you with an exceptional selection of Orandas. Your order was placed on October 30th and you received your goldfish on November 14th. Yes, there was a delay that we attempted to explain was due to us wanting to hold the whole order until our next batch of Red and Black Orandas arrived to ensure you would be happy with the coloration. In the end, we are very sorry you were not pleased with your experience with The iFISH Store.
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Dakota D.
Nov 13, 2019
Love my fish
Love my fish that ordered and they are exactly what I wanted.
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Kamil L.
Nov 13, 2019
I Love this place and I’ll definitely…
I Love this place and I’ll definitely be coming back. Everything arrived alive, well and beautiful as promised. I 100% recommend.
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Chad P.
Nov 13, 2019
The entire process was awesome from…
The entire process was awesome from beginning to end! Ordering online was easy. I called to ask a question and they were very friendly and helpful. They were willing to arrange the delivery for a day that worked best for me. All my fish arrived alive, healthy, and are still thriving a week later. I have been extremely satisfied and will definitely continue doing business here.
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Lynn K.
Nov 13, 2019
Beautiful fish and as described
My fish arrived safely and was beautiful and as described. No problems acclimating her to my tank. Appears to be happy and healthy.
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