The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreDec 2, 2019

Hi Beverly; We're sorry you were not pleased with the Red and Black Oranda and would like more detailed feedback on the features you did not like if you have time to respond. It provides us with invaluable input in monitoring not just the quality of our Fancy Goldfish but also what our customers are looking for in terms of key traits. Thank you!

Response from The iFISH StoreDec 2, 2019

Hello Arthur; We are disappointed in the way this transaction has played out. We take great care in preparing and packing our fish for shipment and place confidence and our reputation in the hands of UPS when we release them for shipment via UPS Next Day Air. It's extremely unfortunate that UPS was the cause of the delayed shipment in both of your orders to your location in NY. What's yet more disappointing is that you originally gave us a 4-star review citing the following: "Shipping and packaging very thoughtfully and professionally done; their Discus are a very hardy stock. The first Discus I got here got tied up in shipping for about 65 hours due to weather and the fish arrived ice cold - yet today it swims around my tank, happy and healthy. Very beautiful and reasonably priced Discus as well. A man named Frank stayed in touch throughout the process which was comforting." You went on to acknowledge the unreliable service from UPS in your location. How we went from that 4-Star review to this edited 1-Star Review is a bit boggling. You even went as far as to accuse us of not shipping your fish in the second order and we responded with a shipping verification from UPS. To now rate us with a 1-Star with a two word comment of "Incredibly unreliable" is quite unfair. We worked very closely with you and provided as much assistance as possible. We think some of your frustration should be aimed at UPS. We certainly provide our grief to them from this end but when our shipment leaves our facility they are in control. We are very sorry this has happened and wish we were able to appease you. That's very difficult to do when UPS is at fault here. We would just like you to know that we carefully packed your order for safe travel to your destination via UPS Next Day Air like we do the thousands of other orders we process. And we gladly replaced the fish that UPS' faulty delivery caused to perish. We did the best we could to make your experience with The iFISH Store a good one.