The iFISH StoreReviews of theifishstore.com

All my fish arrived as scheduled and alive!!

My fish arrived very well maintained and safe, and Frank offered me a wonderful service.

As stated in ad.

14 beautiful discus. Reasonable prices will order more for my next tank!!!

This is my first time buying from THEIFISHSTORE. I was looking into buying discuss from my LFS. but the price where somewhat high. Each discuss was around $50-60 a piece. After seeing the adds in all my social media’s account. I began searching the reviews online to see what feedback they had left. For some reason They all seem like they where fake accounts and I had doubts on ordering from him. Especially do to the low price his selling his discuss. Some people ask questions from what about the discuss quality,health,size etc. And the reply was you should give us a try. Well I did I took a chance an order from THEIFISHSTORE And let me tell you I was doubtful at first. Since I didn’t get one single email saying that my purchase was being process or anything like that. So I had to email them just to make sure i was getting the fish. I did get a reply the very next day from frank. And he told me the fish where in quarantine and getting ready to ship. After waiting 8 days to finally get them I was really happy. I had finally got my fish. One seem like he was pretty much dead. So I email frank to let him know. He did reply and told me to keep him updated. I was surprised I was getting a reply back. After following his instructions he sent with the fish the fish actually survived and began swimming after a few hours of being in the tank. They where all hiding in the corner of the tank so I couldn’t get a good glance at all the fish. So i waited 3 days until they actually felt comfortable and began swing around a little. Thats when I notice they had a rare shape on there eyes. I began searching online an found out they have chipped eye. After asking frank for a treatment i didn’t get a reply back. I’m assuming once you get them your on your own. They did package the fish really well they came with heated bags. I’m in Houston and the weather was in the 40’s on that day. They got package inside 3 liner bags. Over all I guess is up to you if your looking for quality or quantity. I’m not looking into breeding this fish. So mine are pretty much for looks I’m ok with my fish they’re beautiful somewhat active. Chasing or picking each other like cichlids do. So I guess you make the call I can’t wait till they go in my main tank I’m excited and hope to learn a lot from this fish.

Awesome!!!!!

The fish never arrived. I can't really say what happened to the fish which I'm devastated about. However, like the website states the fish was not delivered to my door. I was never made aware of their delivery. The mail man never attempted to even come to my door after the considerable amount of money spent on expedited shipping, which is unacceptable. They were delivered to my garage which is a secluded area located behind my building. It was completely unsafe and nonsensical to deliver the fish here. When I contacted the owner after being concerned of not getting any updates about the fish, the owner took no responsibility and attempted to send me on a dead-end hunt with UPS. They informed me that the owner was supposed to handle what he was trying to put off on me. When I tried to contact him, he had blocked me so I had to use a completely different phone to get an answer. He then became extremely unprofessional. I recorded the entire interaction, and kept tedious records once I realized he had me on a wild goose chase with UPS. Glad I did because this guy is very dishonorable as a store owner and fishkeeper. He is good at shifting blame and never taking any responsibility. I suggest you keep strong record and keep record of all conversations and emails. If it's your word against his, he's good at flipping things, but you can't flip evidence. What's even more sad is that he didn't even seem to care at all for the missing fish. He refused to send a replacement fish in which he initially said he would when I first made him aware of the problem. Instead he forced a refund on me. Update after reading owners reply: Firstly, my garage and home are located on two different streets. So please let's kill the checking around my home argument. Again, it was nonsensical to deliver the fish to my garage and we see why. As your website states, your company ENSURES delivery to our doors and that didnt happen for me plain and simple. I do however want to point out how once again, true to nature you are on here trying to shift blame again stating that "I" didn't leave notes on where to deliver my package. There is only one place to do that sir. Regarding the email, you were made aware that I never received your email. Representing it differently is yet another poor business practice. Thankfully, Gmail has helped me with those receipts regarding the shipping email. Now on the 7th when I contacted you, it was you who let me know that the fish was delivered to my garage and told me "You need to take that up with your local UPS", when I told you then, I had no experience with missing packages especially live animals. You blocked my number after that call and I was never able to get through to you until I used a different number and you answered immediately. After this incident I read several reviews from different sites stating that this is a common practice, as well as rudeness and belligerence with your company when there are problems with orders. I also see that you took the time and liberty to specifically call out the details of my order which is extremely unprofessional and has nothing to do with the fact that my package was delivered to a very unacceptable area for the safety of the fish and disappeared bearing my very sensitive info on it. Fyi, the reason I was willing to pay 3xs the value of the fish on shipping is because it was for my nephew who tragically lost his mom and sister in a fire last month and barely escaped with his own life. While nothing could ever replace the lives of my sister and niece, he loves fish and I wanted him to have something to love and care for in his new home as he gets completely acclimated to a whole different life without his mom and sister and heals mentally, spiritually and emotionally himself. Sadly, I entrusted your company with the purchase and I regret that. I didnt have the heart to tell my nephew who has already suffered beyond what I hope any other child would ever know. It was NEVER EVER about the money, that's why I asked you repeatedly to just resend the fish and you refused; contrary to what you have tried to represent here today. The only good thing is that I also ordered two ranchus from a different company two days after yours and they emailed and sent text updates the entire time from the moment the fish were taken from their tanks quarantined and shipped to guess where? My FRONT door like everything else. No worries because what goes around comes right back around. His happiness is my only concern right now. He will get an Oranda.

Pleasure to do business with