ThehokReviews of thehok.com

It’s great had and issue where I was sent the wrong fragrance and they got to me super fast and sent me a new one all colognes smell great and customer service is equally as good I recommend you try it you won’t regret it

I wasn’t too happy with my order, they offered to replace it without any extra charge. Love the ease

Staff was outstanding

Great smelling affordable cologne. Doesn't spray on super strong then fade in a couple of hours. Lasts long and only noticed when near. On preference alone, I didn't like one of the three fragrances I selected but customer service quickly made things right. Very happy to now have access to so many hi quality options.

Beware of House of Klone (HOK) – Predatory Subscription Trap Rating: 1 / 5 Stars Deceptive checkout practices and unauthorized recurring monthly charges. Do not give them your card. If you are considering buying anything from House of Klone (HOK / Klone Scents), stay away. I placed what I believed was a standard, one-time order for cologne. Nowhere in the primary checkout flow was it made clear, prominent, or obvious that I was opting into a monthly subscription or VIP membership. They use dark patterns during checkout—burying recurring billing terms in tiny print or pre-checking recurring charge options—designed to hook you without your knowledge or consent. The nightmare starts when you discover unauthorized charges hitting your statement a month later. Trying to cancel is deliberately difficult: Hidden account controls: There is no straightforward, one-click button in the customer portal to manage or cancel the recurring charge. Customer service runaround: Support is unresponsive, relies on canned AI deflections, or tries to argue against cancellation and refunds. Disputes and cancellations: The recurring billing is set up so aggressively that, like many other buyers running into this trap, getting the charges stopped often requires filing a formal fraud dispute with your bank or replacing your payment card altogether. Even setting aside the deceptive billing, no dupe cologne is worth having to police your bank statement every month. Advice to anyone caught in this: Skip the back-and-forth emails with their support. Contact your bank or credit card provider immediately, dispute the charges as unauthorized, and instruct them to block any recurring merchant authorizations from this company.

If I could rate this brand lower than one star I would. First, my package was delayed. Second, the advertised wear time of 12 hours lasts less than 30 minutes. Their website states that “If for any reason you’re not satisfied, we accept returns within 30 days of delivery, even if you simply don’t like it.” But after multiple emails with customer service trying to refund the product within days of receiving my product they refused to refund me and did not honor their policy.

They force you into a subscription which they say is free on the invoice then bill you $4.14 in a seperate transaction, It is very frustrating to cancel, Came here to make people aware of this before purchasing The subscription also sets up an automatic monthly reorder. Absolute snakes

I ordered two bottles of cologne on the assurance that they were going to smell as advertised. I took a look at more reviews and realized this company has been misleading customers for quite some time. They refuse to cancel my order, although the items had not shipped yet. When I got the cologne, it smelled nothing like the reported description. I have gone back-and-forth with customer service attempting to get a refund and they are incredibly unhelpful. Avoid these folks at all cost. Update: they just offered a partial refund if I change my review to a positive one. What a joke. I guess that explains the 5 star reviews with barely any detail.