Thehok is listed under Cosmetics & Makeup.
Thehok (thehok.com) has 238 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Alex P.
I have been pleased with their level of customer service. Ryan has been a great support to resolve my issues. As for quality of items, I am happy and i think it is worth the money for offered promotion. I like Crimson 549 Extrait and had no idea what kind of smell I will face but it is pleasant to me and it will last. The Visionary is freshening but won’t stays with me. Delivery time was acceptable but they must use more protective packaging.
z.s.m
The perfumes were priced really well and I was able to upgrade to extrait de parfums for all 3. The shipping did take longer than expected but arrived undamaged. The similarity to the original brands are on point although they do not last as long as I expected, but for the price are well worth the cost. I use them more frequently than I do my original perfumes. A month after my original order I had an unexpected charge for a 2.95 trial subscription. Steven from CS was incredibly fast in responding, polite and professional in refunding me, cancelling future membership subscription and resolving my issue. I appreciated the services. Overall a very good HOK experience.
Samed G.
paid extra money for enhanced version has no difference it is not as long lasting as it did claim there is no indication on the bottle at all nore long lasting version... Go with other alternatives...
John R.
Good customer service the cologne doesn't last as long a advertised
Jamie A.
These guys go by multiple names including “thehok” - they use a membership scam where they unknowingly sign you up to a membership and charge you without you knowing or consenting. Type their name into google alongside “fraud” or “scam” and you’ll see a full description of the scam. The cancellation process is convoluted, lengthy and deceptive. Please refer them to consumer affairs, demand they refund you and inform platforms on which they advertise.
Gayle H.
I received a product that needed to be returned. The company has agreed to replace the product at no additional cost.
Chuck B.
The process of getting a replacement was quick and easy HOK definitely takes customer service seriously
Andrew H.
My package was delayed and I reached out to customer service and they were able to find my package and verify it was still on its way. Very happy with there help and they were very quick to respond!!! Cant wait to git them and try to leave another review!!
