The HartfordReviews of thehartford.com

After various attempts that consumes my time, today I paid my home insurance through AARP The Hartford using the telephone. I was supposed to do autopay but my credit card needed to be updated. It was impossible to talk to a representative or doing it online. The online service is not able to give me access to my account for the home insurance. Their web page says: "I Don't see my policy find now Link it now". After I input all the information requested "Some of the info you provided doesn't match our records...." It looks that everything was managed by AI and my policy was impossible to see it online. So consider next year changing the company. After all of these horrible experience, they still charged me 2.95% of extra fee because I used my credit card. He looks that they don't want to spend money to have real people working there.

Liars. Thieves. Incompetent customer service. STAY AWAY. They never processed my paperwork to deny PIP; I have Meducare. Two customer service agents lied about changing the paynent date. Incompetent buffoons.

Asia Lamat (Im not sure of the correct spelling!) is an absolute asset to The Hartford! She was not even assigned to my workers compensation case (and doesn’t handle Texas laws) but noticed that I hadn’t been contacted and personally reached out to me. Not only was she knowledgeable, professional, and KIND, she kept her promise and followed up with me before the weekend. That peace of mind is priceless! Her type of customer service is RARE these days and there should be more Asias in this world! Thanks you so much! -Jessica Murray

Worst experience ever

Very long story, but Hartford made a mistake when we cancelled a policy. They entered the incorrect plate surrender/cancellation date which led to inaccurate DMV fees. I called Hartford 11 times, and DMV 6 times to straighten it out. Hartford assured me 5 different times that someone would call me back to advise me that the situation was rectified. They did not. THEN, they charged my 90 year old mother (policy owner) $79 because they made a mistake in the refuned amount that they paid her. I requested that they waive the $79 and they refused. She had been with them for over 30 years, never filed a claim, was never late on a payment. It was their mistake when they filed the wrong date, it was their mistake that they didn't return my 11 calls. I highly recommend that you do NOT use this company.

The Hartford might want to reconsider the actor Matt McCoy driving and taking his eyes off the road while talking to another person discussing the insurance. A lot can happen within a couple seconds with your eyes not on the road and you not being focused on your surroundings.

They don’t approve most claims with 100% pure evidence, coz they don’t wana pay and you can simply lie if you insured with them that nothing happened and they will not rule against you , so you have to hire layers and go to court. Customer service is very very poor

Good luck getting The Hartford to pay your claim. Held auto policy for years. THEY REFUSE TO PAY LEGITIMENT CLAIMS FOR THEFT!!! Offered a ridiculously low settlement amount of $4,100.00 UNDER our lowest estimate and can't direct us to a repair facility that will honor their estimate. Get your shxt together HARTFORD. Your computer program doesn't do auto repair.