The HartfordReviews of thehartford.com

I am VERY UPSET with THE HARTFORD INSURANCE COMPANY. I have had my HOMEOWNERS INSURANCE POLICY with them for 17 years. I NEVER HAD ANY CLAIMS IN THOSE 17 YEARS, PAID MY BILL IN FULL ON A YEARLY BASIS AND WAS NEVER LATE ON MY PAYMENT. I get a "PHONE CALL" from a home inspector from AARP HARTFORD HOME INSURANCE 2 days before he was to come out an inspect my home. Hartford said they sent out a letter of his coming but I did not receive the letter until "3 days AFTER" THE INSPECTOR SHOWED UP. The inspector said everything seemed fine and 4 MONTHS AFTER THE INSPECTION I called to find out how much my auto insurance was going to be for the next year as well as how much my homeowners premium was going to be and THEY TOLD ME MY HOMEOWNERS INSURANCE WAS NOT GOING TO BE RENEWED. MInd you, they did not send me a notice, I called them and this was less than one month before my homeowners premium was due. They did not have a legitimate reason to cancel my homeowners insurance and THEY HANDLED IT VERY UNPROFESSIONALLY. I am VERY DISAPPOINTED with them. I really felt good having THE HARTFORD for my insurance company for 17 years because I thought of them as being a VERY REPUTABLE COMPANY AT ONE TIME. I do not recommend them at all and would be very cautious in considering to use them for your homeowners insurance. When I went over some of the information they promoted to get your business I found many areas of information that was false advertizing that they did not stand behind.

I talked with live agent and she asked me all information that I filled online and at the end she said I am not for workers compensation insurance because I don't have employees that is totally wrong and I explained to her I ha e one employees with me but she said she heard I don't have employees and she can not do anything and make changes. Finally she declined my quote request. She's name was Ally and she called me on April 30, 2026 around 9:30 AM. Wasting time with this kind of services and live unprofessional agent

Literally been with them 1 yr too LONG , The RATES THEY GIVE IS GOOD UNTIL U have to Renew, U find out they SYSTEM IS ALWAYS SLOW, CUSTOMER SERVICE HORRIBLE AND CANT FIX ANYTHING, and they CAUSE MY POLICY TO CANCEL WRONG BILLING, HORRIBLE TIME WASTED!!

I agreed to pay $140 a month and In March, they charged me $316. When I called they said they were going to charge me another $316 the next month. I told him I wanted to cancel. But they only gave me $160 back. I’ve been calling for over a month and I cannot get a supervisor to call me back.

This car insurance company is widely known for its deceptive practices and subpar customer service. Regrettably, a substantial portion of its clientele consists of retirees. Regrettably, I have engaged in numerous deceptive conversations with inconsistent information from various representatives since I selected this company as my current car insurance provider. This is one example of the many instances. The company offers a renewal policy and announced that the renewal would be made via Direct Pay from a checking account, with payments scheduled for six months. However, they demanded a total of four payments. When I inquired about this discrepancy, they stated that this is the company’s standard practice. Another example is when the company informed me in my account that if I elected to make payments via credit card, a fee in my state would be approximately 2.9%. This percentage is significantly inaccurate. When I calculated the payments for the six months, including the fees, while speaking with a representative on the phone, I discovered that the total fees percentage reached 12.16% for a monthly payment. Furthermore, when I inquired if I could pay the entire amount in one payment for the six months, the response was the same as for a four-payment arrangement via checking account. Therefore, my question is why…

The worst to have car insurance with they are expensive and they do not offer 55 discount as they say. Do your research before insuring with them. Their quote for one car $154 another company $100: the worst of the worst. And representative are not knowledgeable.

I needed a Certificate of Insurance and I was in a hurry. I logged into my account, clicked a few buttons and had what I needed in less than a minute! I was directed to a survey and I goofed up my response, rating them less than they deserve. I got a phone call today from the Small Commercial Insurance Department, asking if there was anything they could do to make it right! Who does that? It's usually so hard to reach someone in customer service at most places. But this company reached out to me! I am glad to be a valued customer.

Horrible- my escrow pays my insurance- so I was concerned when I received a refund check in the mail from Hartford. I called and the said they canceled my insurance (didn’t let me know) because I had an increase and they said they didn’t receive the 250$ a year extra on my premium. I just bought my house and only had the insurance two months. I have never had a homeowner claim every - the home was inspected all is good - so I was without insurance for two weeks with out my knowledge!!! Horrible situation- my escrow already paid you for the year - and you needed 250 more only after two months of having insurance-