The HartfordReviews of thehartford.com

Awful customer service. Horrible listening skills. NO help. Great records do not matter. E.G: Home Insurance premium was too high. Jumped significantly with no claims record.Been with Hartford for years. We are seniors. Asked Hartford to lower dwelling number first from 719K then we can talk about maybe increasing deductible. They use to tweak and lower slightly. They have a NEW system of a NEW BUILD calculator for that particular year. That will always raise your assessment on your dwelling. They know that but you won't know that. Instead of working with my 19 year rate to slightly lower, they said now that they looked at that NEW BUILD number, they have to keep me at a $300K+ increase on dwelling to 1M+!!! Waited three days for a manager to call back. ACTED like they value loyalty and could remedy the situation. They do not listen well, they did not change a thing but offer for me to keep this 300+K increase and for me to have higher deductible. A big win for Hartford, but we were screwed royally. All for saying yes please look into how I can lower the dwelling number. They see the screen - you don't -and they trick you into saying yes complete it. They let me plead to three people to change back to 719K from 1M, but would not budge. Awful communication, NO concern for reasonable fair remediation. Stay away, Going elsewhere.

Very disappointing! Don't waste your time with the Hartford! Go somewhere local where you can talk to someone!

This is almost too bizarre! Called for a Quote since their site blew up yet again. Got numbers for Auto of $167.50/month w/ discount for 6 month payment at $905. They emailed confirmation which was in Klingon Math. It still had the $167.50/month but the 6 month was NOW $1022! 167.50x6 (months) = $1005 THAT'S $17 MORE than paying monthly!!! They also said it was a "$51 discount" - TO WHAT?! If they can't do MATH, why would you sign up with 'em. Tried to use the link to "review" the quote and took me to a login page without any way to login!!! Threw HTML error with any input too. WOOOooow! Not for me, HOW 'BOUT YOU?

Hartford insurance really needs to do better. If you are ever in an accident involving someone covered by Hartford be ready to have a half ass job done. I did not file a medical claim although I was a little sore after the accident, but I never thought they would not fix everything that was wrong with my car. My car has been acting as if it does not want to start after being hit by a work van insurances by Hartford. They told me they could correlate it to the accident!!! Bull they did the bare minimum and now I will have to get my insurance to cover something they did !!! The employees I was paired with were terrible especially Rich very unprofessional , very passive , he don’t care period l. I am reporting Hartford to The BBB.

These degenerates will deny your claim and not tell you why. They will refuse to notify you of missing information, deny your claim, and then make you wait for a letter in the mail to explain it. All while you’re sick and struggling for money. These spineless cowards are abusing sick people.

Not once did the agent I spoke to listen to my understanding of the damage to my car. She was simply the mouthpiece of an adjuster who never viewed the damage in person. Her goal was simply to convey a decision that had already been made. This is not customer service. It is a complete negation of concern for customers. I might as well have talked to a wall. I did not exist except as a problem to be handled.

Working with The Hartford has been horrible to say the least. From the beginning they give a low quote only to charge thousands of dollars more for "miscalculations". First year thought ok maybe it was a mistake, but it only got worse. Charged every two months over a thousand dollars for the miscalculations, horrible customer service, constantly lied to that the calculations are now correct only to be charged thousands again, after filling out the audit they realized they never sent me a second one then are charging me for them having to "estimate" what it will be when all the information is the same from the other audit, you can only cancel your policy if you call someone or they keep trying to charge you more and more. All this and I didn't even have to use the policies! No injuries, no issues, but Hartford charges me more because I have their name on my insurance. Don't waste your time or money with this company because it will only leave you with a headache and empty wallet. Deserves 0 stars

Found much cheaper rate for being retired and husband VA. Cancelled with representative telling me a check will be sent prorated from our payment. Sent over new declaration with letter in email and now I got a letter from collections telling me I owe money. WTH!!!! I had to make two calls prior telling them I sent it and resent papers so no money is due but still coming after money that should have been refunded to us. Very good records we have and was told if no accidents in beginning we get an additional discount then when asked they tell us not in our state. They are not that cheap at all saving $400.00 yearly now with new company and much better package we have. This company just because they cater to 50+, don’t let them fool you it’s all lies. And now in collections and they have to review papers again then send to Hartford to be reviewed. They need to be sued!!!