Melody B.
I've had problems with delivery with…
I've had problems with delivery with this company. Everything was straightened out but it didn't last. As a result, my order was sent back again and then came in one box when we agreed to split the shipment because it's too heavy for me.
Response from Happy HowlAug 7, 2026
We are truly sorry that your delivery issues returned and that receiving one heavy box made things even more difficult. You deserve a seamless experience, and we are working hard to make sure it stays fixed this time. Our team caught that your current package was in transit with the post office, where deliveries fail for your address. We immediately processed a replacement order that is shipping direct via UPS from start to finish. Moving forward, your account is set to only use direct UPS shipping, and we will ensure your orders are split into lighter boxes as agreed upon. Thank you for bearing with us while we take care of this.


