Elena P.
I send Happy Howl
I send Happy Howl hopefully to get my money back on my credit card cause my dog didn’t like it. I ordered 6 and would return 5 boxes back to the returned address on the package it came in. Credit card charge was $51.07 would like the difference omitted the 1 box. Please respond ASAP. Or call me 858-776-8441 with a quicker response. Ms. Plantier
Response from Happy HowlJan 13, 2026
Thank you for reaching out and for giving Happy Howl a try, we truly appreciate you and your pup! After reviewing your order, we found that it was placed using a 40% off discount code. Per our 30-Day Refund Policy, refunds are only applicable to products purchased at full price. Orders that include a discount or promotion are not eligible for refunds. As outlined in our policy, the following items are excluded from refunds: • Orders where a discount code has been applied • Sample Packs • Subscription Purchases (unless an item arrived damaged) • Gift Cards • Supplements • Limited-Time Sale Items • Shipping and handling costs • Apparel, Gear, or Supplies We understand this may be disappointing and truly appreciate your understanding. If you have any unopened food, we recommend donating it to a local animal shelter, the pups there will absolutely love it! Thank you again for supporting Happy Howl and for giving us the opportunity to feed your furry friend. Please don’t hesitate to reach out if you have any other questions or need assistance with your account. Return Policy: https://www.thehappyhowl.com/policies/refund-policy Shipping Policy: https://www.thehappyhowl.com/policies/shipping-policy