Laura S. D.
warning! deceptive business practices
deceptive business practices. bought a one time sample pack, then was surprised to receive a big box and a charge for &90-something a few weeks later. Contacted them and canceled and asked to send the box back for a refund. was told they don’t do refunds on subscriptions. I didn’t sign up for a subscription, they decided to give me one without my consent, and ALL subscriptions come with an automatic 20% discount. Which means: their thirty day money back guarantee is a lie because you can’t get it if you had a discount, and all subscriptions automatically have a discount, and even the smallest order of a sample pack gets fraudulently turned into a subscription. Their website also shockingly threatens customers in all caps language that they will BLACKLIST you if you dare to contest the credit card charge, release all your information to the bank (um what? my bank has more intel on me than you do), and tell their merchant services provider not to let other businesses do business with you. This is an UNHINGED way to conduct a business and i’ll just say, if your product was any good and you didn’t trick people you wouldn’t have to threaten people. (and folks, fwiw I DID contest the charge and my bank refunded me INSTANTLY, which likely means this is not the first time they’ve had someone complain. also check the reviews on better business bureau, they’re terrible. Long story short, these guys are horrible. Even if my dog liked their food (he doesn’t) I wouldn’t give them my money because they are liars and cheats.
Response from Happy HowlJun 11, 2026
Thank you for sharing your feedback. We aim to be transparent about our ordering process and provide multiple notifications before any subscription order is processed. We're sorry to hear our recipes weren't a match for your dog, but we appreciate you giving us a try.