Elizabeth
Great Food. Just Needs a Little Work on the Bag.
I have two dogs. One a senior Pitty and a 4 month old Saint Bernard. They both love the Farmer's Dog. I have used all mine and will be ready to order again soon. I wanted to and will try all the good frozen products out there so when I got my shipment of Farmer's Dog I cancelled because there was no way I could see to just order one box. But I have a feeling I will be back and the Farmer's Dog is going to win, but I have to be sure. I have a couple issues, but I left a 5 because 4.5 was not an option. The food comes frozen and on time The box is great. It comes with a plastic closing tray to keep the unused bag. Your tray is the best of all I have seen and believe me when I tell you I am trying them all. I can get the bags apart without a hammer (I tell you some send it so badly). I set out 3 because my dogs pretend they are starving and the rest I freeze. It is easy to freeze and make room for in my frig (again, love the tray) and freezer. The dogs love it. I toss it in the microwave for 20 seconds (thawed) and they are ever so happy. I am doing this with all the frozen I am trying and they now think the microwave means run to food. It looks good and smells good. It has the ingredients I want with one exception which I will note below. The food does not have freezer burn when you open it. Some do. Gross. Out of all I have tried so far the Farmer's dog is their favorite. Now, my little issues. My Saint Bernard is a Giant Breed dog and you don't make a recipe for Giant Breeds and this I find important, especially with a puppy who is growing so fast. I do have to supplement with wet canned Giant Breed dog food and some dry Giant Breed as well. There is just certain things they need. I don't have to do this with my Pit Bull, he is just considered Large Breed and your food is perfect for him. My second little issue is the bag. I can open it, no problem, I love the cut marks to show me where to cut for how much I want to give. But it is a tad messy, they all are so far, I have to use a spoon to get it all out and then it is on my hands. I wish you had one of those little plastic things at the bottom on the bag so I could just use that and out it would come out and the plastic tab thing (I have no idea what this is called) would just move up. I know that messes with the cut areas you have, but my pitty gets a full bag at his two meals a day. If you could do that, I would be happy to pay a wee extra for the ease. All in all I really love the Farmer's Dog. The web site is great. The customer service is wonderful and my dogs love it. So thanks for that.
Response from The Farmer's DogApr 9, 2024
Hi Elizabeth! We appreciate your kind review and feedback. We're so happy your dogs love our fresh recipes, and we look forward to spending many more mealtimes with them! We're passionate about dog nutrition and health, so we hope to expand our selection in the future to better accommodate dogs with more specialized needs. We're also aware that our packaging can be a pain point for some customers, so we're actively working to improve this and make mealtime as convenient as possible. In the meantime, we'll be sure to pass your message along to the rest of the team, and if you haven't already, you can reach our customer experience team 24/7 at [email protected] to review your Saint Bernard's current plan and explore available plan options.



