The Farmer's DogReviews of thefarmersdog.com

Response from The Farmer's DogMay 27, 2024

Hi Dennis, we're so sorry for any concern caused. We always strive for clear communication as we never want you to be charged without your knowledge. For this reason, we send out reminder emails prior to your cutoff and you're also able to find all necessary information about an order directly through your customer account at thefarmersdog.com/login. If you can please send us an email at [email protected] and mention this review, we'd like to offer you and your dog any support we can. We'll be on the lookout for your email.

Response from The Farmer's DogJun 12, 2024

Your feedback means the world to us! We're thrilled that our food has helped your dog regain her health, and we're grateful for your recognition of our customer service. Thanks for being here 🧡

Response from The Farmer's DogMay 24, 2024

Hi Bridget — We know how distressing it can be when your dogs aren't feeling well. The health of the dogs we feed is our top priority and we take this very seriously. If you can please send us an email at [email protected] and mention this review, we'd like to gather more information and offer you any support we can. In the meantime, we did want to reassure you that as long as the box arrives with at least one pack of food partially frozen and the rest are very cold, the entire order is safe to refreeze and feed. If that's not ever the case, we'll make sure you're taken care of right away, Additionally, we're sorry to hear that the portions weren't satisfying your dogs' hunger. To explain, our recommended calories are considered a starting point baseline recommendation based on the information provided to us. That said, we understand that every dog is unique and can always update the portions at any time if needed. We are truly sorry to hear of this overall experience, and would like the opportunity to discuss it further with you. We'll be sure to keep an eye out for your email in the meantime.

Response from The Farmer's DogMay 21, 2024

Hi David, we're so sorry for any confusion caused in regards to your plan. We always strive to provide clear and concise information in regards to the cost of your orders so your feedback here is greatly appreciated. Additionally, while we're incredibly confident in our board of veterinary nutritionists that formulate our food and calculate portions, we do ask that customers monitor their dog's body weight and condition to ensure they're receiving exactly what they need. Our portion recommendation is a starting point that may need to be adjusted at any given time and we're always happy to help increase or decrease calories as needed. With that, we see a specialist was able to get in contact with you and provide support. If there's anything else we can help you with, please don't hesitate to let us know.

Response from The Farmer's DogJun 12, 2024

Thank you for the kind words and recommendation! We're delighted to hear about the benefits your lab is experiencing on our food. A happy and healthy dog is what it's all about.

Response from The Farmer's DogJun 12, 2024

This is amazing! Hearing about your dog's improved mobility and energy after just two weeks is fantastic. We're so glad we could make a difference in his quality of life.