The Farmer's DogReviews of thefarmersdog.com

We were referred by a friend who raved about the food and service. We started out okay however after the 3rd delivery we started having issues with labels missing (we have 2 dogs - one large and one small). I reported it and was advised they would pass it on with instructions on how to read the code on the food. Next shipment same problem, told this is unusual and it would be reported. Fast forward to the past three shipments. Boxes arrived with smashed corners, open top and exposed dry ice. I was told not to worry the food was still good. The customer service support team simply read from a script and for the cost of feeding 2 dogs (over $500 per month) I would expect greater concern on their shipping issues. The box arrived yesterday with the bottom ripped open and we tossed most of the food as we did not feel comfortable with the exposure of the food. This morning I canceled and will move to making the food myself. Such a disappointment that their service, delivery and product support get an F. I realize things happen ocassionally however this many times is unacceptable.

My vet recently told me that the fat content is too high so I shouldn’t use it anymore. My personal opinion is it is too watered down and smells terrible.

It’s MUSH! The good might be natural but it’s mushy and I don’t want to feed my dog baby food… I tried to give it to her and she doesn’t like it. I have a husky I think we need some chunky food. This is strange …. Def not like the pics

The customer service and service in general is awful, but my dog does enjoy the food so we will stick with it for a while. Customer service reps deny simple requests, but it turns out you can make a lot of of the changes on the website yourself. In addition, something was left out of my order and I was told it would ship the next time, but it was never added to the order. We will see how it goes.

The Farmer's Dog company has excellent natural, healthy food for dogs. I liked reading about their journey into creating the product. It was very disheartening to read about what really goes into off the shelf dog food. It was a wake up call, for sure! They take into consideration your dog's weight, breed, activity level and other factors to determine the daily amount that your dog needs nutritionally. The give you instructions on how to transition from your dog's current food to their new food. Their customer service is top notch. They answer all your questions in a timely manner and are very supportive of your dog's health journey. I would definitely recommend their product to anyone who wants to make sure their dog eats well so their humans can have them around for a long time. I didn't have any trouble transitioning my dog to TFD food. She is not a picky eater and she loves all the flavors. My dog Daisy also loves the Snap Sticks treats. I get orders every 2 weeks instead of 4 because of freezer storage space. However, you can save money by ordering monthly. You can't go wrong with The Farmer's Dog!

I didn't have any issues until 2026, something in their billing system changed and I started receiving shipments I did not order. Then in April, they charged my account and I received an order. But, then a week later, they charged my account for an order I did not request or receive. I called them, and they insisted I did place an order and that it was delivered to me, it was NOT. Fast forward to May, the same issue again, I received an order, but they charged my card again so this time I received a double order. They double billed ne for April and May, when I called to hopefully resolve this issue, their representatives were rude and unhelpful. I have canceled this account, it's a shame because my dog liked this food but I refuse to deal with a company I can't trust. They are double billing senior citizens and people with families who can't afford this double billing. With the way I was treated, I will never again consider referring anyone to your business again, delete my account and do not contact me ever again.

FYI-I'M IN THE TOP 20% OF GOOGLE REVIEWS. THIS REVIEW IS BASED ON FACT WITH MY PERSONAL EXPERIENCE: UPDATE: Farmer's dog has reached out to me and they are refunding not only the cancellation subscription fee that I mentioned in this review but also my original order. They also said they were going to look into the situation on why I was charged and why I wasn't canceled when I requested. Lesson learned on subscriptions with companies be careful and be aware. UPDATE ON REPLY FROM FARMER'S DOG: thank you for reaching out and replying I just wanted you to know that I did read and reply and I appreciate it and I hope the readers will take all of this into consideration! Sorry it didn't work out. SUBSCRIBERS BEWARE On June 2nd I canceled my subscription & this morning, June 6, I woke up and there was a charge from them for my subscription. Since I canceled they do not have my permission to charge my bank account and that is fraud. I looked this up before I used the term fraud and if a business charges your account after you have documentation that you canceled their subscription & documentation they accepted your cancellation, then that is a form of fraud. I would be happy to post a screenshot of the documented request for cancellation and the documented reply of my subscription was canceled, on this platform if asked.

As a Pet Rescuer, Pet Educator and Published Author of a Pet Rescue/Responsible Pet Ownership book, I am an AVID animal lover. I LOVE your commercial with the song "What the World Needs Now". We need MORE of that, no sales, no hurry, just people loving their pets!!