The Farmer's DogReviews of thefarmersdog.com

We are having issues with Charlie our boxer saint Bernard mix feeding him grain free kibble. Dreesed it up with some cans good stuff 1/3 can to enhance the food. But he's getting worse inching chewing him himself. Second time looking at The Farmers Dog Food service. First just skeptical I contacted them with questions using my sarcasm wasn't warrented. Second time Deb and I talked it over and decided to give the trial a try. Received box looking at these tubes, definitely I was skeptical until I saw Charlie's reaction. So now he sits just outside his bowls talking to me while I fix his dinner grumbling and talking wanting me to hurry. Absolutely incredible how's he's changed. I never would of believed this happy transformation in his demeanor. Been thru 2 boxes of 16 and 14 and now full boxes are coming. Just make sure you have room in your freezer. I'm not joking either full box is 26 tubes so, be warned. Charlie starts getting all worked up around 04:30ish he knows what's coming.. That's why we went with trial to start didnt want to get tied into something and was pleasantly surprised as to Charlie's reaction. The Farmers Dog has definitely changed us completely on how we feed our happy Charlie.

First complaint is the way they conduct their business. Every other company to which I have a repeat delivery such as Chewy, Walmart, IHerb, Earthing Co.. and so on, message you in advance to make any changes. I had a heck of a time getting my dogs adjusted to the change therefore needed to change the delivery date. My dogs do not do well with grains and I didn't realize the first order had grains. Second order I was able to make sure to opt out of grains. It was piling up so I changed delivery date and instead of starting over from that point which every single other company does... they shipped the new delivery date plus the old one without confirming order. I was overdrawn on my account because of this and I keep a tight budget even checking my account at least 2 times a day. I messaged them and instead of compensating me or making it right in any way they just dismissed the fact they shipped a double order back to back disregarding my overdraft. When you change a delivery date that should be it. It should recalculate from that point moving forward. Not ship that one plus the old delivery date. That doesn't even make sense. In addition they ought to send you a notification ahead of schedule to make any changes. All other auto deliveries I have practice this. For this reason alone I wanted to cancel. But I put so much effort into changing their food I was just going to let it go. But now, one dog still doesn't care for it but it's all she has so she will eat it because there is no choice. But my biggest concern is my best eater who never complains is now not eating this food after she seems to have developed a pancreatic upset. She is vomiting and had loose stools. I'm so over this company. I have to go back to cooking my dogs food fresh every single day which is what I was trying to not do. I love my dogs more than anything and they deserve the best health and love and I so wanted farmer's dog to be a part of their care but it turns out I am sorely disappointed.

I just received my 2nd box of Farmers Dog food. All of the labels were falling off of the product. When I called to complain they didn’t think it was a big deal. I tied to get in touch with their Operations to give them some guidance about labels and freezer adhesives. I was VP of Operations for a world wide label company for over 40 years and have a lot of experience with this type of issue. I sent an email but no response. After this I started looking at some of others experiences with them. They are concerning, especially the pancreatic potential issues. I will no longer purchase product from them Beware As far as a supervisor getting back to me, that only happened because I asked to speak to a supervisor. His name was Diego and was the supervisor for the customer service rep that I talked to regarding my issue. Diego was of no help and I have not heard from anyone else since speaking to him I asked to put all of my future orders on hold today as well as a refund on my 2nd shipment with the defective labels. That is being processed according to information I received. The responses you and Diego have given lack substance.

I have been very satisfied up until the most recent shipments. The previous shipment was cutting it close to running out of Food. This shipment that should have arrive on earlier in the week will not arrive until 10pm tonight. I am out of town and will not be able to receive when it arrives. Which means $270 will be thrown out and have no food for my dog. I will be canceling.

Here's a polished version of your review: > We have had a wonderful experience with Farmer's Dog! Our dog absolutely loves the food and gets excited for every meal. One of our main goals was to help her lose weight because she was significantly overweight, and this food has been a great part of that journey. > > Not only does she enjoy every bite, but we've also been impressed with the company's outstanding customer service. We had an unfortunate situation where a large portion of her food thawed unexpectedly, and Farmer's Dog responded quickly and made sure we received replacement food right away. > > Their team has been incredibly responsive, helpful, and easy to work with. Between the quality of the food and the exceptional customer care, I highly recommend Farmer's Dog to anyone who wants the very best for their dog. **Shorter version:** > We have had a fantastic experience with Farmer's Dog. Our dog loves the food and looks forward to every meal. We started using it to help her lose weight, and it's been a great fit for her. When we had an issue with some of her food thawing due to a freezer issue, their customer service team was amazing and quickly helped us get replacement food. Excellent product, outstanding customer service, and a company that truly cares about pets. Highly recommend! 🐾❤️

When we got our pup we wanted him to have the best food possible and after comparing prices and testimonies on food quality we decided to try the farmers dog. He loved the food and wolfed it down for both his breakfast and dinner. They delivered the food to our door frozen with dry ice to ensure that it stayed frozen. We signed up for text messages and they let us know in the morning of the day we would be receiving our food and then messaged us again upon dropping it off. Unfortunately he showed signs of food allergies and our vet has put him on a hydrolyzed diet. I thought that I had canceled his plan so I was very surprised this morning when I got a text notification informing me that we were getting our farmers dog delivery. I called them and talked to them about canceling our plan and they set up a refund for me, the food though still got delivered. I called them and they confirmed that the refund had been put in but they were not able to take the food back, only asking that I give it to a neighbor, friend, or animal shelter. I will update this if I don't receive a refund but from my current perspective I could have asked nothing more of the farmers dog, everyone I talked to was absolutely fantastic and really seems to stand behind wanting to put the dogs first.

First of all.. just want to say we had a great experience. The staff were lovely. And great service throughout. We had the Sunday dinner menu as was the only option.. and were excited as we thought it would be great. Had heard good things. Unfortunately we were disappointed. It wasn’t great. We had the double roast. Food arrived fast.. but Luke warm.. pork was dry.. then once we asked was told no pork cracking as they had ran out. This was at 3.45 (still had the evening to go) we were given free desserts. But doesn’t take from what we expected in the roast dinner. Will still return, but maybe for a pizza as they looked amazing. 🤩

I have two bulldogs. One that can have grains and one that cannot. A 36 lb Frenchie and a 70 lb English bulldog. I’ve ordered a few times. The dogs enjoy the food. My last shipment the labels were wrong. Not only were the labels wrong for each dog, I soon realized some said chicken and they were clearly beef. I reached out. I took pictures, pealed back the label as requested. Then received an email telling me to “go on ahead and switch the labels to the correct bag.” What should have happened was your company should have offered to pay for shipping to take this entire order back, and send a new order. If you had the bag back maybe you could scan it and see who didn’t label the correct dog or the correct food and provide some education to that employee. There are so many of these companies to choose from. Telling me to switch the labels was not the outcome I was looking for, nor is it an indicator or high business standards. One dog cannot have grains.