TheDressOutlet.com Reviews | Read Customer Reviews of thedressoutlet.com

TheDressOutlet.com Reviews | Read Customer Reviews of thedressoutlet.com

TheDressOutlet.com reviews

240 approved reviews, newest moderated first

Claudia B.
Jul 26, 2021
Stay away
Stay away. Dress arrived late. Had to get another dress for my daughter's wedding. Never even opened the packaging. They have to approve a return even for store credit and I was told it was outside there return window after it took them a day to get back to me. No other store Ever has a 5 day turn around but it is fine that they were late with delivery and I had to chase the dress down and keep asking why no delivery update. Stay Away! Horrible company!
Response from TheDressOutlet.comAug 28, 2021
Hi Claudia, I am so sorry that you had such a negative experience. Due to the 4th of July weekend the dress was processed on the 6th and therefore arrived delayed which is obviously not your fault and totally ours. I have advised the customer service team. I don't know who helped you but you were misinformed and can of course return a dress when we don't deliver it in a timely manner. I just sent you an email with the instructions and we will issue a $100 store credit. If there is anything else I can help with, please let me know. Best, Judith from The Dress Outlet
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Sandra P.
Jul 22, 2021
Be ready to accept bad service
They have such a tight, not well publicized refund time, plus 20% restocking fee!!! Steer clear of this web site!!
Response from TheDressOutlet.comAug 28, 2021
Hi Sandra, I am sorry you had a negative experience. Our return policy is stated clearly in our returns and exchanges. I advise to always read that when shopping online since each company has a different policy to maintain their business model. The reason we have this policy is to able to offer our dresses at such great prices and it works great for our returning customers. Most formal wear retailers do not accept any returns at all. I appreciate your feedback though. Thanks and best, Judith from The Dress Outlet
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Percy R.
Jul 12, 2021
Percy, need a contact number
Percy, I place an order but no body answer to me, would you please give me a phone number or email I can contact you
Response from TheDressOutlet.comJul 16, 2021
Hi Percy, thank you so much for reaching out. Our chat is available 24/7. You can also email me directly at [email protected] and I would be happy to help. Thanks and best. Judith
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J R.
May 8, 2021
Great prices and customer service
I ordered several dresses from here. Arrived quickly. I knew there was a 20% restocking fee. It is very clearly stated. I returned my dresses that didn’t work and the refund was prompt. I found my MOB dress. I would shop here again.
Response from TheDressOutlet.comJul 16, 2021
Hi J, thank you so much for your review. We are happy to here you were happy with our service. The 20% restocking fee is necessary for us to be able to keep our prices low. Thanks and best, Judith from The Dress Outlet
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Kelly L.
Apr 16, 2021
Do not order from here
Do not order from here - their return policy is ridiculous. They give you a mere 5 day window from the time of delivery to request a return, AND you will incur a 20% restocking fee. NO ONE operates this way. There are plenty of other sites to shop that have reasonable return policies for unworn dresses.
Response from TheDressOutlet.comJul 17, 2021
Hi Kelly, thank you for your review. We charge a 20% restocking fee for returns but would issue a full amount store credit or a free exchange if you are interested. Our return policy is necessary to be able to offer our great prices. Thanks and best, Judith from The Dress Outlet
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Natalie K.
Apr 3, 2021
NOT EASY RETURNS
NOT EASY RETURNS - In addition to the 20% restocking fee (which is clearly stated and I saw that from the beginning) they make you pay your own return shipping AND return shipping for any exchanges which supposedly are "free." Completely misleading.
Response from TheDressOutlet.comJul 17, 2021
Hi Natalie, thank you for your review. We charge a 20% restocking fee for returns but would issue a full amount store credit or a free exchange if you are interested. Our return policy is necessary to be able to offer our great prices. Thanks and best, Judith from The Dress Outlet
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Esty B.
Oct 13, 2020
Bad return policy, go elsewhere
They got the dress to me right away came within 5 days, however they are VERY unclear about their return policy, which I feel makes for dishonesty and overall didn't have a good experience with them. They would not let me return the dresses that I got from them, after less than 30 days which is standard on all shopping sites. Their return policy is that you need to return your item in 5 days of receiving the order, and they charge a 20% restocking fee (or full refund for store credit only) Would recommend going somewhere else, not worth the trouble if something doesn't fit right or just doesn't fit with what is needed don't expect to get your money back.
Response from TheDressOutlet.comJan 26, 2021
Hi Esty, thank you for your review! Yes we had a guideline where you needed to REQUEST a return within 5 days but you still had 14 days to return it to us. The simple reason for that is that we are a retailer with very low prices and we try not to hold our stock for too long to be able to maintain our prices for our customers. Therefore we make order processes and return processes quick. Our prices are low and therefore we charge a restocking fee to maintain our prices and our quality. I understand that this is maybe not the ordinary way but it works for most of our customers since they know their brands and sizes. We would always love to assist you with finding the right size and fit to avoid the restocking fee or you can simply chose a store credit which is the FULL AMOUNT and never expires. Thank you very much! Please let me know if I can help. Best, Judith from The Dress Outlet
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Carrie S.
Sep 23, 2020
I agree with other reviews DO NOT BUY FROM THEM
I agree with other reviews. DON'T BUY FROM THIS COMPANY! They do not take returns and claim that it is clearly stated on their website. It does say no returns but at the very bottom and in small print. It is to risky to buy formal dresses with no returns
Response from TheDressOutlet.comJan 26, 2021
Hi Carrie, I am so sorry that you had a negative experience with us. I just checked to see what the case was and saw that you had purchased a Final Sale item. Our final sale items are up to 90% off and our shipping is always free within the US and therefore we consider that a very good deal and make those items final sale so we can maintain those prices. All other items are always returnable for a refund minus a restocking fee or a a full amount store credit. Our return policy is stated in the footer of our website in a common size font like most of the other businesses and the description of the dress you purchased stated that the item is final sale. Please let me know if I can still assist you with anything to make this experience better. Thank you! Best, Judith from The Dress Outlet
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