TheDressOutlet.comReviews of thedressoutlet.com

Paid $135 for a dress to wear to my sisters wedding. It arrived missing a clasp.I reported this but had an accident and was unable to follow up. Recently I recovered and started to prepare to travel for the wedding. I put my dress on to try shoes and noticed the boddice stitching has fallen out. Instead of fitted boddice it was a lumpy mess. I contacted customer service, they refused to assist me. I requested an exception to policy given the dress was faulty and I had an unexpected emergency that prevented me from following up AND the dress had never been worn. They offered me $20. The wedding is in 3 weeks. Scam

If you're considering buying from here, please look at the discrepancy in reviews. A reputable company would not have this many one star reviews. Here is my one star experience, short version: -purchased two dresses but got notified that one was out of stock after being charged for both -said two dresses were shipped, but only received one; they conveniently only provided tracking information for one -poor customer service -a refund that should have been processed in 3-5 days was processed a *month* later and only after I sent a tracking number. My one star experience, detailed version: - Ordered two dresses and was charged for both. Two days later notified that one of those dresses was out of stock in my size. I asked to exchange for a different size. They refunded me for this dress, then sent an invoice to pay again because that refund was a mistake. There were now two separate orders. - Only received one dress. When asked when the second would arrive, they said: "We shipped the dresses that were ordered - see below: 179617 -**cannot provide links in reviews but tracking link provided here** Received last December 5, along with 180096. There were 2 dresses here: CDBD4003-Black-M DD1270-Black-6 Unfortunately, we accidentally refunded you $69.99 and we messaged you about this and sent you an invoice to pay." **Notice they conveniently only provided tracking information for one dress, although they claimed both had been shipped.** - After providing them a detailed description of my issue and why they were wrong, they say "For item DD1270-Black-6 which you did not receive, we apologize. This was refunded already on December 1st." So, now that "mistake" of a refund was no longer a mistake. - Returned the one dress I did receive. Was told refunds were processed within 3-5 business days. Tracking information said it was delivered on December 20. On January 27, over a MONTH later, I e-mailed asking why I had not been refunded. They asked for tracking information, and upon reviewing that, processed the refund three days later. I fully believe if I did not have the tracking number they never would have processed the refund. This company has been an absolute nightmare to deal with. For the sake of your money and sanity, shop elsewhere.

the worst Experience ever,

I got invited to my cousin's wedding. I was so excited hearing the news so I instantly went online to look for a wedding guest dress that would make me feel comfortable, looks good but doesn't distract from the bride and groom. Since I was so determined to find that dress and I really didn't want to spend too much money, I found the dress outlet. I saw a lot of great looking dresses for not that much money. I ended up placing an order and got it in a couple of days It was quick! I didn't actually expect that. I immediately tried the dress on and it looked like it was especially made for me! I am worried about online dresses since places like shein get the sizing very wrong. This place did disappoint

Horrible. Spent $104, got a refund for $78. Plus, paid $4.98 for return label that was not provided. Customer Service takes 8 emails back and forth to get a straight answer. They are very condescending. Will see if refund actually shows up on credit card or if I have to dispute the charge. My advice is shop elsewhere. Clothing is cheap looking. Poor fit.

Awesome good great best better

I had a snafu with an order-my fault- and a lovely woman from Dress Outlet called and emailed me to get it straightened out. Thank for going above and beyond!!! I will be back!

I bought a dress and it was just not going to work out for me—the fabric was scratchy and uncomfortable, it was so big on the shoulders, hips and length, but yet I could barely zip it up in the lower back. I ordered while out of town, came home a couple weeks later, opened it up within a couple days, tried it on, realized it was not going to work. I packaged it back up and emailed the company for return information…only to be told that I had a week to return it and that window passed. That is absurd! Absolutely bonkers. I want my money back and I don’t want the dress.