Rianne X.
I ordered two duvet covers on November…
I ordered two duvet covers on November 27th and was charged for the order on December 1st. It's December 25th and the order tracking system still lists my order as pending approval. No excuse for taking my money and not delivering a product. This is theft, plain and simple. I have submitted a refund request via email.
Response from The Company StoreJan 7, 2026
Hi. Thank you for taking the time to share your experience with us. We’re very sorry for the frustration and concern caused by the delay with your duvet cover order and any confusion regarding the payment. We attempted to gather additional information and reach out to address your concerns on 12/30 but unfortunately did not receive a response. We take these matters seriously and hope to have the opportunity to resolve this promptly for you. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.




