The City Case, Inc.Reviews of thecitycase.paris

At the last minute we ordered and had our passes in hand before we left the house.

I purchased a City Case package online as a Christmas present for my girlfriend who is traveling for spring break. The price was ok. The web site was informative. The product sounds promising and will hopefully live up to expectations. The customer service however, is terrible and suspect in a creepy way. I received an email from the "City Case Team" asking for my travel dates for shipping purposes. The web site specifically states that the passes they sell are activated with use and don't have any preset expiraton date. So why would they need specific dates and why would they delay shipping for 2 weeks (about the time I noticed the unopened email in the strain) in the interest of making my desired travel dates. It's a good thing my travel dates aren't soon! No where in the site or shipping/ordering form do they require travel dates!!! But apparently that information is important enough to delay a present! Uncalled for! Inconvenient! Creepy! They don't need to know these dates! Had they really been concerned with my travel plans they would have shipped the package immediately as they were instructed! Also, how creepy is it that a perfect stranger is asking without cause for the dates my girlfriend (in this particular case) will be out of town and abroad in a foreign country. The only reason they have 2 stars instead of 1 is the website and the hope that the product itself will not disappoint and frustrate as much as the customer service did.

As with everything else, do your home work, read all the fine print and be realistic about your abilities to travel to and take in sites, museums and attractions in the amount of time you are going to be in Paris. Everything in this package was outlined well. Even the size and design of the pass was great....fit in my pocket! The only thing wrong was my personal expectations for being able to take in more than one could actually take in. I bought the Museum pass and in one week's time I could barely get through 5 places. Unless you are staying for an extended period of time the 20 + museums and attractions on the museum pass are impossible to even travel to in one week. It would be nice if they had packages with only selected museums for less money. The line at the Louvre for the Museum Pass did not exist the day we went there, we had to wait with the general population, as we were told by three different Louvre guides. Versailles also did not accommodate the Pass, although that was mentioned on the pass. We were able to circumvent the lines at the Musee D'Orsey, the L'Orangerie and at the National Ceramic Museum (although there was an extra fee there). I was unrealistic in thinking I could travel to more than one venue a day at my age. When I packed two museums into one day I found myself rushing. Did not want to rush! I ended up not even using the extra tickets I purchased for the River boat ride and the Opera House, so that was a waste of money. So be realistic about how much you can do. Having the museum pass was great, made things easier. Just cutting the lines at the Musee D'Orsey made me smile.....that 2 1/2 hour line was worth 100 bucks in my opinion!. The metro pass on the other hand, was WONDERFUL! The Parisian metro is the best public transportation system I have ever ridden on. With the Metro Pass I was able to use it multiple times a day. If I had to do it again I would definitely get the Metro Pass and ask for another Museum Pass....perhaps 7 choices for the week with a reduced rate would be a better way to offer it.

the service was reliable, my passes came in before my travel date. Passes worked great and it was very easy to use. The price is excellent!

I would do business with them again. They were out of the museum passes but were responsive and sent them to arrive when expected.

We are going to Paris in May 2014 and ordered the two day museum pass. We received the passes as expected. Great service and follow up.

They responded promptly to all my questions. Very friendly and professional. I highly recommend this company. I would use them again!

The delivery was fast and sooner than I thought. They communicated what was going on with order. Package contained what I ordered. Answered any questions I had within 24 hrs. Too soon to really rate because I haven't used the package yet