The City Case, Inc.Reviews of thecitycase.paris

I purchases a Paris Pass from City Case last year. The delivery of my pass was on time...but, a little scarey for this over planner because it only came about 2-3 weeks before my departure time. However...due to a passport issue we never got to leave the country. They refunded my pass completely...for which I was very thankful. So, naturally, when we are actually going to get to take this trip this year (barring another disaster) I ordered my Paris Pass from City Case again. This is the reason for the 3 stars....It am less than 2 weeks out from my departure and no pass....and I can not get up with them. I have sent numerous emails, I have called them (just today found a number) and as mentioned by another person...the chat just seems to be some sort of delusion....I can not find it. I will gladly upgrade my 3 stars if I get some communication and passes before I leave. I'm just a little freaked out that I can't reach anyone. PS: 5/30/18: I was told that I would get a 50% refund because of all the trouble. I still don't have it....and they are not answering emails anymore. Very frustrating.

I ordered Paris museum passes in mid-August for a trip in late September. After numerous email requests by me and numerous excuses by The City Case, I finally received the passes a day before my departure. The City Case said they would refund part of the purchase price for the inconvenience I experienced, but that never happened.

Despite "guaranty" my order did not arrive before I left the country. City case offers full refund but this really dosn't make up for the fact that I arrive in Paris without the tickets I needed and now have to search for them here. Bummer.

Ordered a month in advance. After 10 days and no notice of shipping of my docs, emailed and called. Finally received a response after phone message...been out of passes for a week so did overnight docs to me. Should have let me know they were out and not made me have to pursue. Also but package that included airport trans which turns out to be metro! Don't consider that airport trans. Would have expected shuttle at minimum. Very misleading. Why didn't they say meto vs airport trans! Also they advertise the availability of a live chat online...never online when I checked at all hours