The City Case, Inc.Reviews of thecitycase.paris

Terrible service..... purchased 4 museum passes, never received I opened claims (it was 3 different transactions) through PayPal, they asked me to close them and they would refund me. I was able to close one and nearly 2 months later I have still not received the refund promised. Other 2 was refunded by PayPal. I will never use them again! UPDATE: received the refund promised gave them another chance after being promised a discount and fedex delivery and they came through with flying colors.... kudos to Matt, who I’ve been emailing back and forth, for finally getting things right and keeping me as a customer.

Within 20 minutes of ordering 3 Paris museum passes I I found myself having to email to cancel my order due to a change in our plans. They were very nice in responding and said I would receive my refund within 7 days. It's now been 12 days and I still have not received my refund. I've exchanged several emails and all the responses I get are nice but very vague. Things like "just keep waiting" and "everything is normal"... well then where is my money? UPDATE: Well it's been 2 weeks since requesting my refund and I got my money back, all is good. I'm still only giving 4 stars though because they really should not have told me I'd receive my refund within 7 days in the first place. But overall the company is good and does have responsive customer service.

The Paris pass is excellent value from a money & time perspective (lets you use a fast-track line in many locations). I wish I bought it earlier so I could have it mailed to me instead of picking it up at a Paris location. The convenience would have been worth the premium City Case charged when compared to the local Paris tourism office that sold the pass (which I had to go to). So four stars for City Case but it would could have been five stars.

Thought pass would get us into attractions without standing in lines (which wasn't the case). We probably broke even price wise, so it was worthwhile not having to purchase tickets separately. Pass did help us get organized since we sorted them first by what we wanted to see, then by area of Paris each was in ... to minimize amount of travel (we were there for six nights).

I ordered my City Passes 6 weeks prior to departure and they STILL did not get them to me on time. Furthermore, despite it being business hours (2p CST on a Wednesday), there was no one to answer my emails, phone calls or live chat messages. I have a confirmation from them and confirmed my departure date with them more than a month ago. Now I'm out several hundred dollars and have to buy passes while in Paris after all. I have changed my review because they did email my passes to me. If email is always a possibility, it seems like it should have been done automatically. They responded to my emails, but never my voice mails, saying that they had sent the passes and they didn't know there was an issue. Again, it seems as though when you're mailing something like this that you should use mail services that track the package and ensure it gets to its final destination. Still, I am grateful that they did respond and did remedy the situation by emailing my passes.

I ordered 2 Paris Museum Passes on 6/2/17. Since I have not received any notice of shipment I left a message on 6/22 at 3PM E.S.T and I attempted a live chat and since no one was available I left a message that indicated a response in 24 hours. I also sent an e-mail. No response this afternoon so I again left a message on 6/22 at 3:55PM E.S.T and I attempted a live chat and since no one was available I left a message that indicated a response in 24 hours. I also sent another e-mail. Since we are leaving Friday morning 6/30 I need to know when I will receive these passes and it is frustrating that I can not communicate with someone. Response received this afternoon and my passes are coming tomorrow 6/24. They indicated that responses had been made by e-mail but they were not in my spam. I would now give 3 and a half stars since it is still frustrating not to be able to commucicate with someone by phone or a live chat.

We ordered our Paris Passes about 4 weeks before our arrival in Paris. After 2 1/2 weeks, the passes had not arrived. An email confirmed that the Passes had been shipped and should have arrived already. USPS had apparently lost our shipment. City Case responded quickly and overnite shipped 2 new passes from Paris! Thanks for your concern and fixing the problem

Bought the Paris Travel Pass to save time while in France. Tickets were expressed mailed after a short delay. The tickets arrived way before we left for our trip. I appreciated that City Case followed up with an email letting me know that the tickets were mailed and to expect the delivery since we had to have someone at house to sign for the package.