The City Case, Inc.Reviews of thecitycase.paris

I placed an order in early April for a trip on July 1st. I heard nothing from CityCase until I reached out to them two weeks before my trip. They reassured me I would receive mail before my departure. Another week goes by and still nothing. I reached out again, and this time they said I will receive tracking info that day for a delivery to arrive the beginning of the coming week. A whole weekend goes by without getting any tracking info, and nothing received that following weekday. At this point only 4 days away, CityCase CONFIRMS package mailed out but without providing tracking number. Then, with less than 48 hours before my trip, they tell me nothing has been mailed and I can either accept full refund or pick up the package in Paris. With no time to make other arrangements, I reluctantly went for the pickup option. I ended up losing a full first day to use my museum pass having to deal with this. CityCase ended up refunding only $100 of my $270 order for the "inconvenience", but their policy is full money back guarantee before departure date. Complete fail of a company, and definitely complete lie of a money back policy. ------------------------------------- Update: After this review, CityCase reached out and admits fault. They are issuing a full refund to remedy my experience. Updating from 1 star to 3 star.

A few things you should know first: 1) If you buy a 2-day pass, you MUST use it on consecutive days. That means in Paris, in order to maximize your ticket, you might see the Louvre, Orsay, L'Orangerie, Pompidou, Notre Dame, the Pantheon, and a few others in two days.....that's pretty INTENSE! (Did you really want to do that to yourself?....it would've been nice to have a day break in between.) 2) Some of the venues allow you admission without charge, but you CANNOT "cut" the queue line (Notre Dame, St. Chapelle).....which means you could spend an hour or more at each of these. If it is NOT a busy time of year, the lines to a lot of the large museums are not that long, especially if you get there early. Figure first what the regular admission would be, and then decide if the wait in lines is really that significant (especially in the "off-season"). Hope that helps

A month before our departure date, I ordered Oyster cards (for London public transport) from The City Case. Their email said I should expect the cards by April 11. When the cards had not arrived, I received another email, saying they would arrive by FedEx on April 18, which they did. They were not exactly the cards I had ordered (lesser value), but the company said they would post a refund to my credit card, which had not happened last time I looked. I appreciate the fact that they sent the cards on time. I guess I am partly satisfied.

We paid for our passes in early March so that seemed sufficient time before our 3/28 departure for the passes to arrive by snail mail. Our one question to you was handled efficiently. We received an email to expect the passes by 3/26 and tracking number. This indicated passes enroute in France on 3/26. I work all day in a federal government facility. We cannot receive personal FedEx. The FedEx came to my house the morning of 3/27, but needed signature. I had to be in contact with FedEx twice to ensure which facility I could collect the letter at. I had to dash between appointments after work to a facility 4 towns over from my house to pick up the letter. It made last minute hectic preparations for a trip unnecessarily stressful. Even a few days earlier would have helped.

I went here because I could pick various activities rather than a bulk package (with items I'd never use of course). Thus good value. I ordered way too early so there was an understandable delay - the museum pass was changing format. City case told me the same and offered an extra item for my wait. No problem on my end, but how to review when you don't have the item?

the header says it all; promised by end of 2013. We're hopeful and trusting thus far.

Good value for what u get. Customer service was weak, did not respond back to emails or phone calls informing the company that we hadn't receive our passes until I threaten to cancel my order. Very frustrating. Otherwise all are passes worked as expected.