The City Case, Inc.Reviews of thecitycase.paris

Please DO NOT buy your Paris museum passes from this company. You will save yourself a lot of stress. They asked for money up front and dialed to deliver, leaving us with no passes once in Paris. They emailed us and said they would refund our money and now all of the sudden their support email isn’t working? So they basically stole our money. SHAME ON YOU! Karma is a b**ch. I will be filing a complaint with Consumer Affairs and I highly suggest that everyone follow suit. And FYI, since my trip has already ended, if you really need museum passes, your best bet is to buy them in Paris with the actual Paris Tourist/Visitor company, it’s regulated,it’s official and CHEAPER. Hotel Ville was one of them in Paris city Center.

Rating a business that fails to deliver a product or service is hard for me. But when The City Case, Inc. promised to refund my money ($463.50) in April 2018 and in September 2018, November 2018, and finally by the CEO Pierre in December 2018 (assuring me that the day after I received his email I would get my money) I think I've felt the need to write this review. Especially since I checked with PalPal (their payment processor) and they could see the original payment but no refund. Now The City Case won't return my emails. I like the product. The City Case adds value to it. The service has become less enjoyable. I use to recommend them to my family and friends. How can I now? You can make your own decision, but I have made mine for my future trips. Ernie

We bought passes from this company with the idea of visiting Paris. Unfortunately, our daughter who has a disability, could not travel for the dates we were planning. We asked the company for a refund. Matt, if this even is a real person, replied to us immediately that they will cancel the order and issue a refund. A month has passed and no refund has been issued yet. I contacted them 5 times since, just to get the same email response, we are working on the refund. This appears to be a fraudulent company. We are trying to resolve our case through Paypal right now as this is how we paid. We received no passes nor a refund. If this is not a theft and fraud, I don't know what is.

Do not use this company. We paid $652.00 for services from them and received nothing except excuses and promises of a refund. We still have not received a refund and are in the process of initiating legal action. Stay away! This company promised us a refund numerous times and only when compelled by PayPal and my CC company did we receive the refund. It took over 6 months to get our money back. Do not make the same mistake we did. Stay away!

Terrible terrible service.. Ordered passes for Paris 2 months ago and they were quick to get my my money but I have not received my passes. I have emailed them twice and I have gotten no response..It looks like others have had the same problem. I am getting very nervous as I paid 1290.00 for 6 Paris Pass Packages.

Terrible service..... purchased 4 museum passes, never received I opened claims (it was 3 different transactions) through PayPal, they asked me to close them and they would refund me. I was able to close one and nearly 2 months later I have still not received the refund promised. Other 2 was refunded by PayPal. I will never use them again! UPDATE: received the refund promised gave them another chance after being promised a discount and fedex delivery and they came through with flying colors.... kudos to Matt, who I’ve been emailing back and forth, for finally getting things right and keeping me as a customer.

You cannot reach this company by phone and there is NO LIVE CHAT. I leave for Europe on Friday June 8th and I STILL DO NOT HAVE MY PASSES!!! I was told I would have them by the end of May and it is the 5th of June and I am not a happy customer at all! If I had known that there was no phone number I would not have purchased these from this company. Why no phone? WHERE ARE MY PASSES?????

Excellent service. Our passes were delivered before our departure. Awesome communication, they always replied to our emails. I love The City Case.