The Cheesecake FactoryReviews of thecheesecakefactory.com

I tried to make a reservation for 10 so we could take our kids and grandkids to the Cheesecake Factory before a Jurassic World event we got them for Christmas. As it turns out, they don’t want to make reservations for parties greater than 6 as it “takes up too many tables” so we should just show up. That’s okay Cheesecake Factory, Maggianos was glad to make reservations!!

Your name should be changed from Cheesecake Factory to Sugar-cake Factory. It doesn't taste cheese at all. The sugar is predominant. Could you try by reducing 50% sugar and advertising the new product. You will be surprise of the appreciation of your customers.

This review is not about the Cheesecake Factory restaurant this is about the gift cards they sell online. For the last two years we have purchased Cheesecake Factory gift cards as Christmas gifts for several family members. On December 9th, I purchased four $50 gift cards online. Their cash card service states that Cheesecake Factory gift cards will be mailed within two business days. As of 12-20-21 I haven’t received the gift cards or any notice of shipment. I just checked my order and it showed that it was “being processed”. I called and spoke with a representative and they told me that were having problems getting cards from their supplier. This is the mediocre business BS going on everywhere it seems. Companies like Cheesecake Factory must be proactive or will lose customers like me.

I don't write bad reviews. I see not point in just complaining. However, I do have something that disappointed me. The server was excellent. Jon Coto was the best. The American Cheddar Cheeseburger was wonderful. Delicious. Not a disappointment. But the appetizer was the pits. Horrible! They call it "Buffalo Blasts." Blasted out the back end of a skillet, it was 90 percent deep fried bread crust. We had to search for any chicken or the promised "cheese stuffing." It did not taste good. We tried. We tasted a bit of each of the 6-8 pieces they provided. All were equally over cooked, too deeply fried and without the taste of good food. The sad part of this is that while we like the burgers at CCF, the appetizers have all alike been a disappointment. Usually we put up with the poorly crafted and cooked appetizer. But the Buffalo Blast was so bad, that I felt compelled to warn others. Again. We enjoyed our time at CCF. Enjoyed the burger. Enjoyed Jon's service. It was just the appetizer that was unappetizing. Way below what we've come to expect at Cheese Cake Factory. Bleak! BTW - the survey link they supply on the sales slip is a ruse. It does not take to a place to express the level of service received. Don't use ccfsurvey (dot) com. Bad site.

Do not order the flatbread. It is just pizza on a board. Also they are seating people too close together.

I have been going to the Cheesecake Factory in Charlotte N,C for a long time now and every time I go iI order the pasta de Vinci . When I got my dish I can see it looked dry and looked like there was no sauce. (Actually tasted like warm water) I was disappointed I heard that they change the recipes every 6 months. Big mistake .. whoever revamped this did the dish a huge injustice. If you go back to the right tasting dish let me know Until then I won’t be back.😔

I’ve been a loyal customer to The Cheesecake Factory for many years. My absolutely favorite dish is the pasta de Vinci. To my horror they revamped the recipe. It is no good at all. Tasteless to be exact! Why in the world you revamp a dish that is widely popular and delicious? It’s not a cheap dish and I didn’t mind spending the money because how good it is … well how good it was. I also love your stuffed mushrooms but they aren’t the same either. You really made a bad choice revamping the de Vinci sauce. I won’t be back nor will I recommend going there as I have for many years. Word of advice .. if it ain’t broke don’t fix it!!! Bring back the original recipe and you will have your loyal customers back!

Went to the Gainesville location and was told to wear a mask to walk to my table in an empty restaurant a few months back…now my friends in NY were arrested in the Queens location Bc they didn’t show injections documents…this restaurant is overrated overpriced and full of calories…I will never give them business again in my life…you don’t discriminate against your customers!!!!! This is not 1933 and we are not in Europe. Here’s the kicker, My wife is German/Austrian. We have seen first hand the despicable way people are being treated across the world.