The Cheesecake FactoryReviews of thecheesecakefactory.com

It was my grandson’s 14th bday and he loves Cheesecake Factory. This was the worst experience ever. We collectively spent about 300-400 dollars on inedible food. That was severely overpriced. I had calamari and cheeseburger spring roll they were both cooked to Death I had to return. I couldn’t chew they were so dried out. I had bitten the spring roll but couldn’t swallow it was so bad. Most of the food was ice cold and unappetizing. The Boca location is much better than Coconut Creek by far. I will never ever return to this location.

There was two bartenders, a young girl with glasses, curly hair and another one with a bun, a little shaving on her head. Very rude had an attitude as soon as we walked in I asked for a rocket fuel and she really told me they don’t make that drink. Understandable then I asked for another drink and they had to look it up on their phone which again it’s OK but the whole night they had an attitude never brought water to us. Which is something that bartender should do as soon as you walk in they should offer you water. They just need a little bit more training in regards to being a little bit people friendly the drinks were good. The service was horrible and this was at the South Shore Mall in Bay Shore.

Food came burnt, prepared wrong, 1 plate was completely wrong. Waitress never came back to table, had to pull another server to fix the issues. Waited over an hour for meal to arrive at table, then was all wrong.

Customer service at the Annapolis location is non existent. Unprofessional. I stood at the pick up counter for 7minites with 3 staff members behind the counter. At minute 7, the brown woman simply said can I help you. Immediately after she handed me my order, a new guest walked in and approached the stand to be seated. The new guest was attended to in less than 1min.

Greensboro nc I was picking up to go order I do know it never comes out when they say it will but what I seen from one of the employees while I was there makes this my last time. Several people were waiting and the bartender come out to help a lady there just wanted to ask a question and this bartender flipped out. She told her she needed to go sit down and just wait on her food. She totally bullied her. This place needs to watch their employees better because without customers no one there has a job.

Get a better cut of steak, if you are going to charge $45+ for a steak dinner with undercooked green beans, give us a quality steak, mine was 45% fat & gristle, you are probably buying USDA Select, move up to Choice, I don't expect Prime, but you can do better for your guests.

My worst experience while visiting Waikiki, Hawaii, was eating at the Cheesecake Factory. On Wednesday, 9/9/26, we visited the Cheesecake Factory in Waikiki, Hawaii. After waiting an hour to be seated, we were finally ready to order. The waiter came by about 10 minutes after we were seated to tell us that the bread was not ready and that he would be back when it was. That took another 15 minutes. By then, another party had been seated, and the table to our right, which arrived just before us, was already being served. As we waited, the waiter returned to say the bread was still coming. I asked if we could order drinks, and he replied, "Sure you can," as if I had to ask. It took another 20 minutes for him to return. The tables to our left and right received their food and left, even though one of those tables arrived 30 minutes after us. After an hour and a half, the only things had we received were the dessert, which came out first, our drinks, and one appetizer. No entrees arrived after an hour and a half, so we decided to complain. The manager came out with our entrees in to-go bags and apologized for the wait. I explained to him that it was no longer a wait, but rather unprofessional, disrespectful, and, I felt, intentional. He offered to remove the cheesecake from the bill. I told him to remove everything because we were leaving and not eating there. I paid for what we had consumed and left. The waiters had paid special attention to the tables on either side of us, making sure they were satisfied, while we still had not even received our appetizer. Thank you for the warm welcome, Cheesecake Factory; we get the message.

we really hated the change in the da vinci pasta,we loved the da Vinci pasta and now that it has changed we may not go back. and when we told the server we were not happy she did nothing. She could have told her manager and with enough feed back about it would get the changes changed back. so i am sure our review does not matter but at least I put it out there.