The Cheesecake FactoryReviews of thecheesecakefactory.com

Sent in an online order for two entrees, an appetizer, and 2 desserts at 7:34 PM. The promise time was 8:04 PM. I arrived at the curbside pickup at 8 PM seeing it was busy so I decided to give the restaurant a bit of extra time because I've been a restaurant GM for 10 years and I know how things go. After waiting an additional 15 min I tried calling the store and as per usual you cannot get anyone here to answer the phone. Tried contacting the curbside number and the main restaurant number. Eventually I went inside and pretty much every table was dirty and the store overall looked awful. I went to the takeout pick up area and asked about my order...the hostess checked two bags and told me to go back to my car and wait for a text. Another 25 minutes goes by and I re-enter the store and again ask about my order informing them it is now 40 min passed the promise time. No concern was given and hostess essentially shrugged her shoulders. A manager came over and began handing out orders and I again gave him my name. I was told only my desserts were ready. After I told him that I'd just like a refund at this point, he goes and checks the kitchen and comes back. He then proceeds to check the shelves again finally finding my order that had been sitting there the whole time. When I asked what he was going to do for the now hour delay, he spy said "it's still warm....have a good night". No apologies given. The food was soggy and room temperature...we ended up throwing away our whole $80 order. Honestly this is probably the worst service I've seen in a long time and while I know my reviews won't influence many, I will definitely let people know just how concerned The Cheesecake Factory is with service or service recovery.

Went to the restaurant in Orlando on Regency Village Drive. Had a 90 minute wait for just 4 people. Ordered Thai lettuce wraps and the lettuce was filthy dirty! They had no miso salmon. They replaced the wraps with clean food, but the main courses were delivered to our table at the same time. The cheese cake was terrible and was $8 for PLAIN cake with no sauce or whip cream. The server was very cordial but I will never go back!

The reason I gave Cheese cake factory at Andruel Mills a one was because the manger was terrible he didn’t want to give me my food for the price of the other. They had no steak Diane so I ask could I get another steak in place of the 1 I wanted because they didn’t have what I wanted. This manger told me No. It was no compassion or anything just no. I was inconvenient because you all didn’t have what I wanted I am the customer. Then the food took forever. The manger was not friendly at all.

I went to the Cheesecake Factory on 8/31 at Christiana. The service was horrible and the manager was even worst. We waited for over an hour for our food. Finally, I cancelled the order. The manager apoligized but did not offer any comps and the waiter never apoligized. Will never go there again.

Red velvet cheesecake was amazing, i definitely recommend !!!

This has to be hands down the worst chain restaurant on the planet. Make a reservation for two in the afternoon, get seated an hour and a half after. Service is non existent, you might see your server twice the two hours waiting for your order. The food is absolutely terrible. There is no quality control. The unsustainably large menu is confusing and unrealistic for kitchen staff to execute correctly. They can't even do a burger well. I gave them 3 chances more than fair. This last time my bill was $93 and change for two people. The whole meal including lack of service was worth $25 at best. Now about their namesake cheese cake. God it's like a wedge of flavored paste. Cheesecake is supposed to be light and airy not the pottery clay they serve. Next time family wants to go I'll offer a meal with homemade Cheesecake at my home and it will not cost me $93 for the eight of them let alone two.

We went to Cheese Cake Factory by Mayfair, in Wauwatosa, WI, they said there would be a 20 minute wait but we could sit at bar if we wanted, we did and it was a very nice experience, we had the crispy crab wontons, they were delicious, bartender was very nice and waitstaf brought food to bar with no porblems.

I went to the Cheesecake Factory to celebrate my birthday, I was told it was going to be a 20 minute wait, the hostess was great , they got me a seat in less than 5 minutes. I was told my waiter would be coming, I sat there for 35 minutes and no waiter ever showed up. I have been going to the location in CHEVY CHASE PAVILION RESTAURANT, 5345 Wisconsin Avenue NW. I have never seen this location like this. The worst birthday ever.