The CareMDReviews of thecaremd.com

It won't let me rate it a zero. I have now requested a refund 3 times over the past 10 hours. It's advertised on the website 2-4 hours before you get a prescription. When you pay it says due to high volume it would be 4-6 hours. Which I was totally okay with. I did the chat after 7 hours and was told my consultation was with the medical staff and I would have my prescription soon. At the 10 hour mark I emailed asking for a refund. Was told I needed to be patient. Woke up this morning, again requesting a refund to be told the doctor is looking at it. It's now been over 24 hours and I again emailed asking for a refund, was told the same thing doctor is looking at it. I will be disputing the charge with my credit card company. Do not waste your time with this service. Spend the bit extra to use the CVS telehealth. -Update 1/12/24 I asked for a refund 5 total times, on the 5th on they told me they wouldn't refund me because they sent my prescription. I'm now disputing the charges with my credit card company. Absolutely do not recommend.

Was told 4-6 hrs at noon it is now 10pm. They have claimed to have sent my prescription twice and my pharmacy has received nothing. I informed them to keep the 40 dollars and I will filing a complaint with the FTC. It’s unethical how they treat people seeking medical attention.

I was helped right away. My questions were answered in a timely manner and received my medication within 24 hours.

Attempted to get a refund via chat, email, and phone with no luck. They ultimately stop responding and won't honor their refund policy. Still no refund or prescription. Beware of this scam!

Don’t trust this company, it’s a total scam. First , you will fill the endless medical history files, then you will pay. And those guys will never call you back or give you any prescription!! Be aware

Description of complaint: On 12/12/23 at 5:58pm I did an online consultation for a horrible toothache I was experiencing. I received a confirmation email stating the following. Congratulations! We have received your consultation. You will be notified by email when your same-day prescription is ready. Here is your receipt. Receipt Details Transaction ID 120169697502 Date 2023/12/12 Treatment Dental Infection Payment Type Card The CareMD 10601 Clarence Dr STE 250, Frisco, TX 75033-3867 (888) 275-8955 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB serving North Central Texas 1601 Elm Street, Suite 1600 Dallas, TX 75201-3093 (214) 220-2000 Treatment Dental Infection Payment Type Card Amount $39.99 Total $39.99 I was told it would take 4-6 hours for my prescription to be sent to the pharmacy. 16 hours later at 9:52am I text and emailed them to cancel the prescription and issue me a refund. Their refund policy states: REFUND POLICY TERMS I am aware that I have a full refund option at any point before The CareMD sends my prescription. Once a medical professional has finished your treatment plan and sent your prescription to your pharmacy or completed your request, our consultation fee is no longer refundable. I requested a refund before a prescription was sent. At 6:43pm on 12/13/23 I received an email stating that a prescription was sent to my pharmacy. I emailed them multiple times asking for a refund because I cancelled 8:43 hours before the prescription was sent. I was well within the timeframe for a refund. When I ask if I’m getting a refund they don’t respond. This has been a horrible experience. Stay away!!!!!!

I honestly thought this was a scam and am shocked I received my prescription. When completing the consult it was estimated my wait time would be 4-6 hours. I contacted customer service after waiting approximately 10 hours. I was told to be patient, the doctor was reviewing my information now, and I'd get my prescription any moment. Well that didn't happen. I continued to wait HOURS until I finally received my prescription. I'm not sure the point of customer service if they aren't even going to be honest with you, a paying customer. I would have cancelled the order and requested a refund but had no faith that process would be any smoother. Very disappointed in CareMD. I didn't give zero stars because I did eventually get my medicine. Overall, totally not worth the hassle.

This is a really great company that has helped me twice now and is fast and very efficient. They go above and beyond in a timely manner to get my prescription called in hassle free for me, highly recommended if you can’t get into the Dr due to work schedules…