Gayle W.
Phone called on online servise/mobile app for payment
The cust rep - Alia was very helpful and explain why it might be a problem at this time with my payment not going thru as you all are experiencing system issue this week. I would like to thank her for her honesty. She did advise that, I can try again later and if the problem still exist, then I can call back and they will waive the late fee. Thank you Alia for your excellent cust service. Stay bless, safe and healthy.
Response from The Build CardJan 25, 2021
Thank you for sharing this with us, Gayle! We appreciate your kind words and will make sure to share them with Alia.




