The Build CardCOVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
Showing 7 reviews with 3 stars · Clear filters
Melvy
The customer specialist manager was great at assisting my needs after being placed on hold for 30 mins.
Response from The Build CardNov 4, 2021
Thank you for bringing this to our attention! We sincerely regret any frustrations you had experienced. Customer feedback is what helps us grow, so thank you for taking the time to share yours.
ivan T.
Lack of management need to retrain customer service and Policies and procedures need to change and up date reason why there more than 25 Seniors close this Credit Card due to the way they Manage this and the other one Carter Credi Card Your Finanxe Comp is far from been a Bank or Finanxe Company
SHELBY G K.
I have trouble with this card for months now, when I go to make my payments they do not show up then I get a late fee when I make my payments early, I hate to say it but as soon as I get this paid off I will be getting rid on the card.
ROBIN R L.
Just disappointed on quality control 😪
Raul D.
The first agent I got on the phone was useless and rude. Did not explain the Covid program accurately and when I asked him a series of questions that appeared to be too much for him he hung up on me. The second agent was much more pleasant - offered solution and personally said she have my account on best program and look after it. She is worthy of all 3 stars. The other agent received 0 stars
GIANNINA M M.
It took a while to get my account closed. I did not want to pay the monthly card fee. I was told I needed to pay the $.08 interest on that fee. After several minutes on hold, I was told they could close it, and I could pay the $0.08 cents. However online the minimum is $1.00. I will be receiving the refund in the mail.
Response from The Build CardJun 25, 2020
We sincerely regret the frustration you experienced with closing your account. This is not the experience we want for our customers. We attempted to contact you via telephone to assist, but were unable to reach you. Please contact us at 1-866-449-4514, so we can work with you to resolve your concerns.
DINA A R.
I felt that the person I spoke was a little aggressive until she found out that I was paying off the balance of my card. In these trying times kindness matters.
Response from The Build CardApr 22, 2020
Thank you for bringing this to our attention. We strive to provide exceptional customer service and regret any frustration you experienced.