The Build CardReviews of thebuildcard.com

I have been trying to activate my card for months and every time I go to use it they say it declined

I am deeply frustrated with The Build Card Credit Card Company during this hurricane crisis. When I sought assistance, their customer service was unresponsive and unhelpful. Given the urgent need for support, it was disheartening to learn that while they could assist, the disaster relief program was never applied to my account. I have spoken to 11 different representatives, some of whom hung up, transferred me to others, connected me to lost or stolen services, and kept me on hold for hours. No one should have to endure such treatment. It feels as though they have completely abandoned their customers in a time of genuine need. I expected more from a company that claims to prioritize customer care. The representatives clearly need retraining, and it's concerning that this issue isn't isolated. Currently, I have been on hold for 46 minutes waiting for a supervisor. We must improve as a credit card company! The Build Credit Card Customer Service team does not deserve one STAR!

A few months ago, I lost my job of 16 years, went through a divorce, and lost my son in the same year. I called to ask if they had credit protection, which I thought I had purchased when applying for the card. The person I spoke with was not empathetic or somehow thought I was lying; however, she told me I could make small monthly payments. I told them that, at that time, I had to find a place because I lost everything to my ex-husband and had to pay spousal support. So, I said that I didn't feel confident enough to do so because I had already exhausted my savings and was waiting on severance. She wasn't trying to hear it and was not helpful. I called numerous times and requested that my accounts with Verve and Cerulean be closed. When I am being transferred to that department, they hang up on me. I am so over this company.

I have used this card for years with no problem. I even just had a credit limit increase. Now everytime i try to use card it’s declined. The story is always same that it hit fraud filters. I’ve used at these sites before with no problem. One is rock auto a trusted site and pay pal which there is no way pay pal triggers fraud alerts . I have never missed a payment. So tell me truth as to why it’s being declined instead of lying to me

I’m have had this card for a few years… no yearly fee. All the sudden I get something in the mail indicating there is now a yearly fee of $145 and the interest rate is increasing by almost 10%. I’ll be paying this off and closing the account

It's too bad the phone call I made 2/5/2024. I called to find out why my Build master card available balance was not yet there. I always pay it on the first on the month if not before and it's usually there the next day. I was told because it was paid by a checking account it would take 7-9 days. Hmm! Never in my life of owning this card has this happened. I asked Courtney if this was something new? She replied No! I just paid my Reflex...owned by the same company, my available is there already. Not sure where this crock of BS is coming from? I was going to leave a fantastic review! Really having a second thought now.

This is the worst card I've ever dealt with, you're penalized for never missing a payment, but paid early smdh!! After 3 years of never missing.. The supervisor refused to come to the phone the workers are not qualified at all!! A bunch of cowards the worst card I've ever experienced, honestly!!!! Renee J

Thier website is so slow in trying to reset passwords I just gave up. I dont know what the issue is but its been like this for months.