The Build CardCOVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has 584 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
584 approved reviews, newest moderated first
CHRISTINA L P.
The customer care representative was phenomenal! She answered all my questions and took the time to make sure that she understood the problem I was telling her about. It’s great when you reach someone that takes the time to HEAR you. Thanks so much.
Response from The Build CardJul 8, 2024
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
CHRISTIAN P T.
The customer service representative was of great help! TBC needs more people like this! She is amazing!
Response from The Build CardJul 3, 2024
Thank you so much for your kind words! I’m glad we were able to get your issue resolved!
James C.
I have used this card for years with no problem. I even just had a credit limit increase. Now everytime i try to use card it’s declined. The story is always same that it hit fraud filters. I’ve used at these sites before with no problem. One is rock auto a trusted site and pay pal which there is no way pay pal triggers fraud alerts . I have never missed a payment. So tell me truth as to why it’s being declined instead of lying to me
Response from The Build CardJun 3, 2024
We sincerely regret the frustration you experienced with your card declining. This is not the experience we want for our customers. We value the feedback you provided and appreciate the opportunity to reach out to you personally to discuss a solution to your concerns.
Theresa
I’m have had this card for a few years… no yearly fee. All the sudden I get something in the mail indicating there is now a yearly fee of $145 and the interest rate is increasing by almost 10%. I’ll be paying this off and closing the account
Response from The Build CardMay 20, 2024
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. If you would like to discuss your concerns further, please contact us at [email protected], so we can better assist you.
ALISHA F O.
The representative went above and beyond to assist me. Because of him I was able to get my rental car. He stayed on the phone until the process was complete.
Response from The Build CardMar 7, 2024
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
TIMOTHY A W.
It's too bad the phone call I made 2/5/2024. I called to find out why my Build master card available balance was not yet there. I always pay it on the first on the month if not before and it's usually there the next day. I was told because it was paid by a checking account it would take 7-9 days. Hmm! Never in my life of owning this card has this happened. I asked Courtney if this was something new? She replied No! I just paid my Reflex...owned by the same company, my available is there already. Not sure where this crock of BS is coming from? I was going to leave a fantastic review! Really having a second thought now.
Response from The Build CardFeb 8, 2024
Thank you for the feedback and for the opportunity to resolve this matter directly with you. We look forward to continuing to serve you in the future!
SAMUEL GARCIA I.
Outstanding customer service with compassion and understanding
Response from The Build CardFeb 6, 2024
Thank you! We are so glad that you had a great experience with Autumn.
RICHARD HASSELL I.
Agent was pleasant