Theater Seat StoreReviews of theaterseatstore.com

Love the chairs. I quality. but be prepared for a 4+ week delivery if you use the white glove service

I was a little nervous ordering chairs that I had not actually seen in person. I read all the reviews and decided to take a chance. I'm very glad I did. Chairs were delivered quicker than what was stated and delivery was flawless. I did not order the white glove delivery service but the delivery person helped me get the chairs out of the boxes and to inspect the chairs before he left. He even took the empty cardboard boxes with him so I did not have to dicard them. Chairs were in PERFECT condition and just like advertised. LOVE EM!! Had my buddies over for the first Seahawk game of the season and they were all duly impressed. Great comfortable chairs even for a big man like me. I'm over 300 lbs. And the chairs fit great!!

Pretty much every step of this process has been messed up somehow. It started when I called on a Saturday to place my order of 5 Octane Turbo theater seats. I ordered my seats, including the any room delivery, and hung up thinking everything was OK. 5 days later, I still hadn't received an invoice and my credit card wasn't charged. Called back and found out my order wasn't placed. So I re-do the order, again making sure to get the any room delivery and am told by the rep that the seats are in stock in Ft. Worth, should have them in around a week (official shipping was 7-21 days). A week later, I receive just the tray tables, but still haven't received an invoice. I call to get the invoice and they send it, but there is no itemized pricing (this will be important later). I ask for a delivery estimate, and they have no idea (while not being particularly polite). Fast forward a couple of weeks, past the 21 days, and I finally receive my seats. Delivery guys show up, I go to show them what room I want them delivered to, and they say the delivery is across the threshold only. Turns out, the person who took my order didn't charge me for that, even though I had asked and I couldn't see that on the invoice since they didn't itemize the charges. Now I have 5 really heavy seats that need to get upstairs, a pregnant wife who can't help me, and I'm working late every night so getting friends to come help is nearly impossible. Once I finally do get them upstairs and set up, I find that one of the seats won't recline and they had sent me the wrong tray tables. I call them immediately and they say they're going to send a new cup holder, because that's probably where the malfunction is and will send out a tech. It's now been three weeks and I haven't heard a word from them. After doing some research, I really wish I would have gone with [External Reference] I could have spent a little more money, probably got better seats, and dealt with someone who actually knows what he's doing. The only good thing here is that the seats are pretty nice (at least the ones that do work). You may have better luck with this company, but I will definitely stay away from now on.

One of my friends referred me here and I'm glad I visited their site. It was pretty easy process to select and more easier to get to the person on the phone. The customer service was excellent. I strongly recommend to anyone who is buying home theater.

This company was so responsive yet never pressured me for a sale. They gave good advice about what product would best suit our needs and it wasn't necessarily the higher end models. We love the seats we chose and could not be happier with the whole experience.

The initial order was placed in the wrong color. The corrected order did not include all of the components. Phone calls we're not returned, except by Shera in customer service. The product was delivered with an electrical connection that was too short. EVERTHING took multiple tries and many phone calls to correct. In short, I would never do business with this company again. The price was low, but the quality of the furniture is even lower.

Product was delivered and works as described... Pleased with product and service

The seats I ordered took longer than expected and required a few phone calls to get things moving. They were delivered in perfect condition and were easy to setup. We have been enjoying our movie nights from the comfort of these wonderful seats. The only problem with the Palliser Blade is that they tip forward very easily when in recline mode if you lean forward or try to get up without un-reclining.