Theater Seat StoreReviews of theaterseatstore.com

Expensive but well worth it - delivery was first class

Chairs were accurately described and received in seven weeks as originally estimated. Very pleased with theaterseatstore and Palliser. Bought the Blade leather match and would buy them again. Love the narrow footprint.

I am very pleased with the theater chairs. They appear to be good quality. I was looking at them on the web and started to place an order before deciding to check out some local stores first. A sales person called me minutes after I closed out the browser and talked me into purchasing the chairs. Everything arrived a week after he originally said it would. I really like the chairs but thought the tables and USB chargers were of poor quality for the price. I called to get a return authorization and was told I would have one within 48 hours. That was three weeks ago! I have called many times since but get routed to a voicemail after a long time on hold. Nobody returns those messages. I did receive a live rep a second time and they just told me to hang on. The girl I originally spoke with finally answered my call and told me it was on hold because I needed to authorize a $25 restocking fee. I am not sure why nobody called me to tell me this. You can get a sales person within seconds but don't expect to be able to get to a customer service rep. I still don't have my return authorizations! I have spent way too much time trying to return $125 worth of accessories! I will pay more to shop at a local store next time. To me, customer service is as important as the product. What I saved on the chairs was easily spent on time resolving my issue.

Could have been a five star experience but I received one of the chairs with leather damage. I sent a request for repair or replacement and it has not been answered which is disappointing. Order time took less than a month which was about what I expected.

Fantastic seevice From start to finish in ordering out media room chairs. Highly recommend

IF YOU WANT BAD CUSTOMER SERVICE, THIS IS THE PLACE FOR YOU.. THEY NEVER ANSWER THE PHONE OR RETURN YOUR PHONE CALLS. YOUR ALWAYS ON HOLD .. AND WHEN THEY DAMAGE YOUR PROPERTY,, I WISH YOU LUCK ON THEM MAKING GOOD!! I WILL NEVER BUY FROM THEM AGAIN!!

Our new theater seating is a huge improvement to our television viewing. The seats are comfortable and function as advertised. My husband would have preferred a larger chair in a fabric, but we chose leather to keep the pet hair down. We also had limited space, so we chose a smaller recliner. These are just right for the space we have. The only hiccup we had was during the delivery process. The chairs were delivered before the store itself was open, so when we had a question that affected the delivery signature we had some problems getting through to get help.

It took over the allotted time for the chairs to be delivered. Rather than six weeks it was I believe eight. Them on the day of delivery the chairs were lost somewhere between Texas and Florida so we had to wait another week until the found them. They were scheduled to arrive between twelve and four I never got a courtesy call and they didn't end up showing up until after six thirty. It was very unprofessional and I was not impressed with the delivery service and scheduling for the above obvious reasons.