Theater Seat StoreReviews of theaterseatstore.com

I purchased a theater seating order from TheaterSeatStore for approximately $4,497 and later requested cancellation and a refund. On September 10, 2026, the company confirmed in writing that my cancellation and refund request had been submitted and stated that processing would take up to 7 business days. They also stated that my request had been expedited. That deadline has passed, and I still have not received my refund. I contacted the company again after the deadline, but the money remains outstanding. I have written documentation of the cancellation and refund request, the company's confirmation, and the promised processing timeframe. I am simply requesting that the company complete the promised refund to my original payment method and provide written proof of the refund transaction.

Worst couch i

Terrible, terrible company. Waited MONTHS for 12 theater seats; when they finally arrived, instead of 12 seat backs and seat bottoms, they sent 24 seat back and no seat bottoms. Nothing but excuses and yet more time to hear anything about shipping the bottoms. I can't even describe the level of incompetence with every person I spoke with at this company, aside, OF COURSE, the salesperson. No return calls, no updates - and I still have one seat I cannot put together due to missing parts. OVER 6 months working with this company. There are other options - I encourage you to seek them out and avoid this company.

Sales person said the sofa would ship out in two days….after a week and a half I called and they said it was on backorder. It would be another month and a half….after a month and a half I called and they said it would ship out in a week…. after a week, I found out that they lost it…..after they found it. I found out that it would be another week…. after another week, it arrived to my house, beat up damaged and leather ripped on the sofa.

Orderd couched about a month ago. It first was easy. You recieve an email and confirming the info for shipping. Everything was good there. The issue is the shipping. Got an email on shipping and tracked on an app. Tracked it all the way here. Then the nightmare. The app Arrival date was Mon 23 - Fri 27. A lot worse than phone or cable companies. So, the 27th called in and they wanted to set up delivery. I asked why didn't they contact me 3 days ago when they recieved it. They said they do contact the customer. OK, they can deliever next week and not I'm not going to be able to recieve the couches because I'm shipping out. So I had to send everything back. Customer service had no problem taking it all back. A good thing. But no couch.

we ordered a sectional from this store and it was delivered just this past Wednesday. They failed to deliver the wedge piece of our sectional and so the order is incomplete. When we called customer service they acknowledged that they did not include the missing piece in our delivery and said we had to wait until MID-JANUARY to get it !! their customer service is poor, our emails go unanswered and when you go on chat they transferred me and transferred me without anyone responding ! In the middle of this holiday season when I will have a full house of guests .... and constantly have to tell everyone that Theaterseatstore.com is not worth buying from !

Garbage, Didn't last 4 years "leather" start peeling.

DO NOT DO BUSINESS with this company. Their website says that you have 30 days to try something out or get a full refund. Of course, they charge you to ship it back, then if you get the white clove delivery service you don't get that back and oh yeah, they take their sweet time refunding your money. I returned my item (it was not new; you could tell the one seat had been sat on as it had no cushion compared to the other one) and they had the return for over 3 weeks before I could get my money refunded back. It took me several phone calls and getting upset and frustrated before I could get them to take immediate action. I was always told oh we are working on it. It will be processed soon. Once they receive the item, it should be refunded the same day, not 3 1/2 weeks later after I've made several phone calls requesting the money. I spend $2,888 and was told I would get all but $450 back but when I refund was finally processed, I only received back $2,256.98. I am not a genius, but I do know the difference between what I paid, and my refund is 631.00. When I asked why it was 631 instead of 450, I was told oh, you had white glove delivery service, and we don't refund that either. Now, they tell me. So, I basically lost 631.00 and received piss poor customer service and they kept my money for almost a month. Totally ridiculous and unacceptable!!! I asked if they would be willing to make any concessions for me due to the length of time it took for the refund and the answer was no, sorry we can't do that. Absolute BS!!!! Don't do business with this company!!! The product is not worth it, and the customer service is even worse!!!!! I asked to speak with management and of course, they are never available so I am posting online as I told the person I would do.