Theater Seat StoreReviews of theaterseatstore.com

Charged full amount at time of order, even though they were only supposed to take a 50% deposit. Attempted to contact numerous times to get corrected. No success. Finally called credit card for chargeback. When chairs arrived 13 weeks later, they sent the wrong seat. Was promised a quick fix. Didn't hear anything for over 2 weeks. Had to follow up again. Now reorder the seats with another 10 week wait. Was promised a call back to tell me shipping timeframe. Nothing. Asked to be called by a supervisor. Nothing. Emailed again. Nothing. Next call to credit card company again. I cannot believe how bad this experience has been...and still is. Update 8/17/2015: They attempted so send replacement chairs but sent the wrong chairs again. Asked me to jump through hoops to get fixed a second time. Repeated phone calls and emails remained unanswered. Had to do a second chargeback for someone to call me back. Asked them to pick up all 4 chairs and refund my money. They said they would send me a refund after the return...yeah right. Called credit card to dispute entire transaction. Then asked them to pick up chairs. The did in 1 single day. In order words, they can very responsive when it is in their favor. To net it out, expect to be charged the full amount up front, expect chair to take 10-12 weeks, expect your order to be wrong, except miserable customer service, make sure you have a good credit card company (Chase was awesome throughout all this), and expect to charge back your transaction to get anyone to talk to you. I don't say this lightly...by far the worst online company I have ever dealt with...by a long shot.

We ordered seven (7) seats in two rows for our home theater. We completed the entire transaction on-line (from my phone actually). Everything arrived as agreed and is perfect. Easiest transaction ever...

While it is understandable that sales people are not necessarily trained to handle customer's inquiries or concerns, you guys should spend a little time developing those skills. The salesmanship is cold. Rule #1, happy customers translates into repeat sales. you guys also have to improve your systems to allow customers to track orders. Finally, I was promised a repair kit for one of my chairs that was damaged in the installation process that never arrived. Want to even try make it it right for me? Feel free to look my number up in your customer database (hopefully it will be better than your tracking system) and let's talk.

To be honest, this was the biggest online purchase I've ever made. I was very nervous, but after reading other reviews and speaking with the friendly staff I decided to jump and boy am I glad that I did! I bought six seats for two separate rows and they are AWESOME! They are the centerpiece of the room! The White Glove delivery was worth every penny too! Thank you for a great looking product. We are very satisfied!

Our service from Theater Seat Store was great. Our Palliser brand seats took exactly 4 months to receive. Not because they were some super custom seat, Palliser was just overbooked. Theater Seat Store was great and kept us in the loop. We got the white glove service, which was great also. What is not so great is the smell that comes off of the seats. It's a hard to describe odor that comes from underneath the seats. We've had them now for 6 weeks and the smell is still there. I have to keep the windows open in our theater room to air it out so that when we watch a movie...you're not constantly distracted by that odor. I haven't mentioned this to Theater Seat Store because I am sure there is nothing they can offer. Honestly, I would not recommend Palliser brand seats to anyone. We paid the same amount for theater seats in our last house and they were way better quality. That particular brand is no longer in business unfortunately. I would recommend Theater Seat Store though. They were great to work with and it is not their fault our seats smell horribly.

Quality is lacking. Not what I expected.

This is the third time that I purchased Palliser Blade leather theater chairs for three media rooms. Their quality is second to none. They looks good and feel good. The Theater Seat Store is excellent!. Very professional and helpful. Get the "white glove delivery" if you can because they will unpack and set up the chairs in your theater room.

Got my two chairs but no tables. Been over a month. No ones gotten back to me about it either. Disgusted.