Theater Seat StoreReviews of theaterseatstore.com

This is the third time I have worked with Theatre Seat Store and have always been extremely satisfied. They are knowledgeable and always helpful when figuring out the right seats to purchase and proper configuration. Staff have been accessible by phone or email and have even been involved with the delivery of the seats. We recently moved and had to look at the space saving seats and, with their help, chose the Cloud model by Octane. Couldn't be happier. Seats are nice and firm and extremely comfortable. More than enough room for everyone. Thank you Theater Seat Store!

I placed an $8000 8 seat order on feb 11 2021. At the time of order , slick salesman promised everything is in stock but one seat which is 30 days out. ok i got the delivery 2/3 weeks later and two seats other than the one i know about is missing. It apparently went somewhere else and two weeks later it showed up( stike #1). In the meantime, one of the seat completely stop working and to this day may 1st i have not got parts to repair it myself after they send the wrong part a month or so ago( strike #2). Then the reading light is made too big and won't fit into the accessory hole in the arm (strike #3). So here we are in may, 3 months after i paid for it. I got one chair still missing, one chair that doesn't work at all, reading lights that i have to buy a metal grinder to file it down so it would fit in the arm. What do you think I should do, be happy about it? oh, and the center tray from the 3 piece sofa fell out and i have to glue it back myself ( strike #4). WOW ! this is quality product with real customer support with parts to back it up. Bought another set up a few years back elsewhere and nothing like this happened, just pay, deliver and watch movie. The commission salesman are just there to close the deal. Do not believe them. I suggest if you feel you have to buy from them, be very firm, the minute they don't deliver, cancel your card charge. oh here is a good one, today they advertise on their site the octane flex HR in black leather is in stock for quick ship. Either they are lying or they need cash flow so bad they ignoring back orders to get new orders. That is usually a bad sign.

All levels of contacts I had with this company were friendly, knowledgeable, and professional. Leah Leslie went the extra mile by helping us select the exact product and features that we really wanted. She made it work for us. Highly recommended!

I thought I would be buying an American product but the chair was made in China. I paid for white glove delivery but, TSS(Theater seat store),contracted delivery out to another service and setup to a third service. The setup crew never showed up. It took 4 months to get my chair. It took over a month to process my refund for delivery. The only place TSS didn't fail was the customer support workers. Those folks were very kind and polite and they get the stars.

Good service until after delivery. Horrible customer service after delivery. Initially had a tray table that was slanted. The store hired a general contractor for the repair (under warranty) who just took a hammer and pounded the tray table until it was somewhat aligned (and he refused to work at a home with just my wife there since women weren't capable of understand the technical issues of the repair). And, since then we've had a broken switch in the chair which we reported over 3 months ago and still don't have the part. Avoid this company at all costs unless you are sure of receiving a perfect, 100% satisfied product with no possibility of future issues.

Love our new theater seats! I can highly recommend this company & product. We ordered two curved layout seats with a tray table. They arrived yesterday & I’m thrilled with the quality. It’s always a guessing game to order without seeing the actual product but this is a winner. We ordered online, were contacted by Rob Slayden, a very help representative,(he even gave us a discount for returning his call-so return the call!) The shipping was fairly quick and the company maintained communication with me so I knew the order was in process. Super helpful! Don’t hesitate in ordering from TheaterSeats!

Ordered sofa with white glove delivery. Sofa ships with hardwood floor pads not installed. The white glove guys did not install them and destroyed a brand new floor causing an estimated $1,000 damage. TheatreSeatStore sold the white glove service but apparently does not feel any responsibility. now I have chairs I can't use and a floor that is destroyed. Better to do business with someone who cares!

These guys are the worst. Constant delays, my order is already 3 months late, they never call or update. If I had known I would have ordered from someone else.