Theater Seat StoreReviews of theaterseatstore.com

Very high-quality products and excellent customer service. When our items shipped, a few pieces were missing. Chelsea Ortiz was in constant communication with me, letting me know that she was in contact with the shipping companies. She guaranteed if she could not find the pieces, she would have them replaced. She stayed on the case and then called to confirm they were received even though with shipping delays in the time of COVID, this took weeks. She kept me updated the whole time. I highly recommend this company for their products and service.

Overall the service was great. The chair was also really, really nice for the price. Shipping took some time, but I don't believe that was their fault as shipping large stuff is like that right now. Very happy with the purchase.

We found this product online and stopped in their showroom while visiting our son in Colorado. Every product they have is superb along with their customer service. Everything arrived on time in pristine condition. We had one small defect with a popcorn bowl and they replaced it within days. I highly recommend this company. We are extremely satisfied.

Sarah Vollmer, helped us out Soooo much. I can't Thank her enough for going above and beyond in helping us. I would highly recommend her and the Theater Seat Store. They are an Awesome company.

Sarah is the best took care of us and kept us updated.

The ordering process was amazingly simple for us. Online buying without touching was a risk willing to take from reviews read and website browsing. The fact that the furniture could be held until our home construction was finalized leveled the stress factor. Now delivery brought the stress face forward! In the end all is good ..so my only critique would be better communication between final delivery person and company!

we had a great expierience with ms chelsea ortiz from theather seat . its was a true pleasure working with ms ortiz .she kept us inform of our delivery every step of the way .she even work with me in my delivery to make sure someone was home to except it .really. it was a blessing .thank you ms ortiz for everything

Horrible customer service. Waited six months when promised 10 to 12 weeks. Was okay with that due to shipping problems from China. that was possibly beyond there control. I was not not okay with verbal promises that they would take care of missing and damaged seating. They refused to guarantee in to replace or repair in writing. The shipping company Seko Logistics was great and went out of their way to advise me of problems with the shipment they received. They called and sent me pictures of 1 box severely damaged and another that was difficult to determine the extent of the damage. I requested on at least three occasions with theater seat store to cancel the delivery until we could confirm the extent of damage and missing chair. Theater seat store refused to cancel delivery and continued to tell me nothing was missing. I refused the chairs when the delivery was made due to the damage and missing chair. After numerous attempts to work out an amicable solution they still would not guarantee in writing that they would take care of problems and were insistent that the order was complete. These were custom made curved seating and needed to be joined as a group. If they had to order more seats to replace those that were damaged. There is a concern that dye lots and leather may not be the same to match the existing seats. These seats are made in China. Anyway they would not guarantee that either. To ad insult to injury, I gave them a 50% deposit six months earlier. I found out they kept my credit card on file for that entire time without my permission. They never notified me that they billed my credit for the balance almost thirty days before they seats were shipped or delivery. I cant believe this is the way this company does business. Not a happy camper!