Theater Seat StoreReviews of theaterseatstore.com

Let me start with what went well. The product is quality and we have enjoyed watching movies in them. The representative (Sarah) was AMAZING! She constantly communicated with me and made sure I was up to date on anything that was happening. Without her help I would have put my experience at 1 star. Now what was frustrating. I ordered the product on May 10th and the estimated delivery was first of August. In the last week of June I was charged for the second half of my seats (which was supposed to happen when the product was shipped). Since I did not hear anything by the first week in July I decided to call. The first person I talked to said it should be on the way. When I had not heard anything else by the middle of July I called again and this time I got Sarah and she started looking into it. She found that all the items were there except one piece. So at this time she asked if I wanted to have that second half payment refunded. I got that payment very quickly. Sarah sent me emails on a weekly basis with updates. She even followed up with the shipping company as they sent the wrong shipment and could not find ours. Even through this Sarah was super helpful. This process was not smooth but would have been way worse without the communication that Sarah continually gave!

After ordering the couch that I purchased there was an issue with delivery. Unfortunately, in todays world, I didn’t find that surprising. Shara Jennett offered to assist me with my needs, and shortly thereafter the missing pieces were replaced. She then hired a new shipping company and I received all of my merchandise in a very professional and efficient way! Your customer service was outstanding and I can’t thank you enough! P.S. I love the pieces I purchase!

I was super apprehensive to order such an expensive purchase online. My salesman Ian was amazing. He did not pressure at all. When it came time for my item to arrive, I was notified they did not offer the white glove service I paid for...not a problem...Lori contacted me and refunded me the cost of that. The couch is amazing! The product is so high quality!!

Emeline has been helpful throughout the process. It helped us to make the process easy.

Sarah was a great help in getting my delivery on track. I think she did a great job, very responsive and professional.

Josh was helpful, patient, and knowledgeable. My follow-up/confirmation call with Leah Leslie is where I really was taken to another service level. She was professional, fun, kind, personable, detail-oriented, truly cared, sweet, calm, well spoken, focused, AND from my area of NJ originally. She a gem and should be valued as well as taken care of by the ownership. THIS IS CS! These days reps like this are non-existent but I was relieved to have her working with me. Her multiple follow-ups were perfect and she went above and beyond to assure I was taken care of. Edited the order to nail down what I needed. Hope she gets a bonus for explaining why I should have the extended warranty. Usually, after you say yes you feel regret, quite the opposite this time. She's far from pushy and that's why I WILL BE BACK. Thank you and understand that Leah only paid me $1.27 to write this review (hope you have a sense of humor) I can not wait to take delivery. If the product matches the service I'm in good shape! Thank you

Phenomenal experience...I received my theater seats and I had damage to one of the Risers, as it seemed to be a broken frame. I emailed Customer service and was issued a Case Number immediately and an email with a Case Manager. I had to take some pics and Video to help explain the damage i was seeing, but all said and done. I was shipped a new riser platform immediately. Great Customer Service. Thanks to Lori and her team.

The seats are great quality. Super responsive customer service.