Theater Seat StoreReviews of theaterseatstore.com

We recently ordered two gorgeous chairs from Theatre Seat Store. The sales experience was excellent we were able to get exactly what we wanted (actually a more deluxe version 😉) for a price under our budget. They shipped quickly and we were pleasantly surprised. The next month was kind of a nightmare. The last mile delivery service appeared to have lost our chairs!?! Although our case manger, Tiko, was fabulous and got it back on track. Tiko was extremely helpful in getting the shipper to locate the chairs and get me set up with a delivery, a task which I had already failed to do. Tiko as well as the rest of the customer service staff were all very pleasant and helpful on the phone and kept me updated regularly throughout this ordeal. The packages arrived today looking really damaged, but with the excellent protective pakaging Theatre Seat Store uses they came out looking spectacular. We are repeat customers with theatre seat store, we bought chairs for our home theatre several years ago, this is why we chose to come back. With the way that the staff handle all of this and the fact the chairs obviously went through alot getting here and still look amazing, is a testament to the quality service they provide. I will keep Theatre Seat Store in mind for further purchases.

We had a delay in receiving our theater chairs and Sarah kept us informed on a daily basis, either with phone calls or emails. Communication was excellent. When we did receive our chairs, we had a flaw in one of our wine glass holder accessories and she immediately shipped us not one, but two, to replace the accessory. We were nervous buying online without getting to see or try the product, but the experience was surprisingly great.

"WOW," "WOW" Lori Ramadan is the BEST! She is professional, courteous and very caring. She makes you feel like you are her only customer. In addition , I have had "WONDERFUL" customer service with Anastasia Daretta. I will definitely recommend your company to my colleagues and friends. In my banking profession, we are always looking to elevate the client's experience. I am planning to share my great experience with my work team.

Just received my theater seats- they seem to be excellent quality and are super comfortable. I had to wait quite a while to get the wine color, but I think it was worth it. Customer service was excellent- especially Shara who helped immediately when I was struggling with scheduling delivery. I would highly recommend the Theater Seat Store.

Ordered Octane Continental LHR in Black. The Italian Leather is thin, cheap and doesn't even smell as good as the leather in my Honda. The sides are not leather in case you did not know. One seat was damaged both back & bottom and they are stalling on replacement. The so-called white glove service was a 3rd party who delivers lots of things & had never delivered seating before. I was their 1st for seating. They unprofessionally got them to the door, very sloppy and ripped open the boxes so fast, had me sign a laptop and did not provide a copy. They were in a hurry and left quickly. As I had time to inspect the black seats closer, I found a damaged deep impression dent in one seat. Another had wires not connected from factory and the lights did not work in the Octane. I had to flip the seat over to find the wires to connect what their seasoned staff forgot. I'm only 5'7" and the head rest hits my shoulders and it seems to low, like for a 4'11" to 5ft. person. The black tray tables were a cheap rubber, just cheap feeling garbage that had strange scuffs and marks on them. They want to charge me to substitute for Silver Aluminum to swap em out. They are having quality control issues in the mahogany wood manufacturing so I couldn't order those. The recline controls are awkward inside the seat and not on the arm rest. Now, they're stalling replacement of a damaged seat. Go with Palliser from a different independent dealer and get the upgraded leather for the real deal, feel and smell of genuine quality Leather. What a let down from such a large Company on the internet. I hope their CEO reads this before I find his or her email. I offered their customer service Rep. Lori the opportunity to rectify customer satisfaction with halfhearted, unenthusiastic effort and wants to nickel/dime me for swapping the cheap tray tables after spending close to $4,000. The sales rep was great, not her fault. It was mine for ordering something you couldn’t try because no showrooms in Texas have these seats/selections as demos. Heck, if they let me, I'll drive these cheap seats back to their warehouse in a U-Haul and buy the Palliser from them, with 3000 grain all leather of course. Gee Whiz, I know so many friends with Theater Rooms that I could have referred this Company too, I work for a large employer with an internal website to share referral ideas, but they haven't earned the referrals as of yet! Al

WOW!! It took a while, but the wait was worth it! The chairs are beautiful and well constructed, with a beautiful finish!!

Hi there, I would like to thank the theater store for an outstanding and wonderful guest experience. From day one all the way to product in hand. I dealt with a couple people through the website along with over the phone. A+++ service all around. The product Azure HR chairs are extremely well made. I read reviews and ultimately went with my purchase based on them. I highly recommend buying from the theater store. I loved my chairs so much, I bought a 6th one for my movie room. Thank you all that work here. I also want to say thanks to the shipping company as well. They were just as polite and professional. Very happy customer. Christopher from California

As always, a wonderful customer experience. Everyone is always extremely helpful and full of advice.