Theater Seat StoreReviews of theaterseatstore.com

Cherise was phenomenal! She was so helpful in sorting out a order issue, and followed up so promptly. Great customer service!

Received my chairs on 2/7. Chairs are great! Comfortable. I will enjoy these. The $199 white glove delivery service and set up was not great. I ended up having to connect the chairs, put the rubber pads on the bottom, and figure out how to get power to each chair. As a 71 year old, this was why I was willing to pay to get them installed. I called after hours on Friday to complain, and it was not until Monday that I got in touch with customer service. Cherise is the pleasant young lady I talked too bright and early on Monday. While I was prepared to jump into an argument over the $199, Cherise listened to my short story complaint and immediately said she would refund the $199 with no questions asked. Great customer service. While I hope not to need customer service in the future, I'm hoping that Cherise answers the phone if I do. Thank you, Cherise.

Cherise knew exactly what I was talking about when I called and she took care of the problem as soon as we figured out what it was. That’s great customer service!

ordered 3 Octane seats for my Home theater, one of them came in with a damaged box. Chair was scratched and damaged. TSS replaced the chair and I am very happy with the result. Thank you for the help.

Cherise Sambel was very helpful, solved to the resolution fast and kept me a very happy customer! I highly recommend TheaterSeatstore.com

Cherisse was super helpful and friendly….looking forward to getting resolution on our issue. Thank you!

Cherise came to my aid in helping to get our seating delivered. She was the consummate professional in cutting through all the BS while contacting personnel up the organizational chart to assist in leveraging the delivery team to cut out the games and deliver the order. Cherise encountered numerous obstacles along the way but she never gave up. She remained in constant contact with me sharing what was happening in the process. I truly believe the order would have been cancelled if not for her involvement. I would suggest Cherise be put up for promotion/pay increase in view of her outstanding performance in the face of the incompetence of the contractor utilized for delivery in this matter.

This online major purchase of Octane HR Flex theatre seating couldn't have been more satisfying, easy, smooth and fast. (It was as if I had purchased in a local furniture store.) Exactly 11 days from order to set up in our home. The shipping and final delivery by Porter Moving made using the "White Glove Delivery" a great experience.