Theater Seat StoreReviews of theaterseatstore.com

Working with Bridgette was great. She was very responsive and was very helpful with my order

Customer Service at its Best! Bridgette epitomizes what customer service should be all about. She was instantly responsive, attentive and I sensed her sincere sympathy towards the customer. I wish all customer service experiences are like what I just experienced. It restored my belief that indeed good customer relations are alive and well.

Cherise made my customer service experience great! She was very understanding and polite as we discussed my problem. She came to a fair and easy resolution. I can’t thank her enough. I Love my theater chairs.

Cherise was VERY helpful in assisting me with a contractor to come out to my house and diagnose my theater chair problems! She was even more instrumental in going the extra mile in finding me the required part requested by the technician. This was a chore because my chair has been Discontinued. She patiently searched and kept me in the loop throughout the whole process. In todays times where great customer support is rarely provided, Cherise's customer support exceeded my expectations!

Overall great! I searched for theater chair / couch options online. Read reviews. Worked with Tom on my order. He was very helpful. Delivery was a success. Love my chairs (double loveseat option). Had to troubleshoot with Cherise on a couple small items. She was fantastic. Thank you all!

Devon provided the very best customer service one could expect. She went beyond the call of duty (300%). She deserves a raise. It is people like her is why we buy from Theater Seating. Thanks again! Dave

I purchased an Octane LHR CloudNine Massage Zero Gravity recliner for my husband for his birthday. The chair arrived quickly and exceeded our expectations. This past weekend however, the chair stopped working, so I contacted Charise at the Theater Seat Store for assistance. She was wonderful...she listened carefully and made it clear she was going to work with us until the problem was resolved. She then did some troubleshooting over the phone and helped us discover that the power plug on the back of the chair had become detached. It was a simple fix that avoided wasted manpower, time and cost, and equally important to us, allowed my husband to resume his heated back massages. Charise is practical, very friendly and delivers the best customer service!

Sofa was shipped within timeframe quoted and arrive in good condition. I hooked sections together for a beautiful looking sofa, however I noticed that the dropdown table in the middle section was built kinda crooked so I contacted Cherise in customer service and explained the problem. She opened a case and started working on a resolution for me and after both of us working on it we were about to come to a satisfactory resolution. Cherise was very professional and really worked hard to help get this worked out and settled and made the best out of this unfortunate situation.