Theater Seat StoreReviews of theaterseatstore.com

Cherise answered my questions and followed up with me to make sure my troubleshooting fixed my issues. It did! Thank you Cherise for doing a great job.

We purchased a large sectional and we are thrilled with our purchase. The grey color is very nice and neutral. Not greenish in tone and I like that. The features are superb. Love the massage and heat and the recliners are super comfortable. We really like that the seats are not giant oversized seats that take up to much space. Seats so big two people can't fit in yet so big that a ton of space is wasted for getting more people on the sectional. Customer service has been great too! Highly recommend this company. Price was pricey but I got everything I wanted and they gave me a discount too.

When we had a charging port go out Cherise was quick to order another and have it delivered at no cost. While they offered installation it was so simple we were able to change it ourselves.

Every part of the purchase was fantastic. The ease of order, the communication, the delivery, and the quality was just fantastic. Cherise was super helpful with everything. Amazing service guys/gals.

Cherise was our service rep. She stayed in contact and updated us regularly on the status of our repair request. I appreciated the follow-through and helpfulness.

Although I had issues with original shipment I love the sectional and what makes this a 5 star rating is the customer service. Charisse Sambel provided exceptional service and followed up until I was completely satisfied. It’s hard to find such dedicated service now a days and Theater Seat is lucky to have her!

Cherise Sambel was extremely helpful in making my purchasing experience with TheaterSeat Store more positive. She was very, friendly, kind, and patient. Thank you Cherise!

The Theater Seat Store website is very well designed with easy to navigate menus. The sheer amount of seating options is incredible. I love the idea of the 30 day try at home feature, where if you are not satisfied with the product you can return it - this was truly the biggest selling point for my wife who was very hesitant about purchasing something sight unseen. I had an issue with one of the chairs coming in damaged, and it took way too long for my liking to get a replacement, and to get a price adjustment, but Cherise was able to walk me off the cliff so to speak. Honestly this would have been more of a 3 star review if not for Cherise's involvement in problem resolution(s).