Theater Seat StoreReviews of theaterseatstore.com

Cherise was very helpful and took care of the issue we were having. Great customer experience with Cherise. Thank yiu

Cherise and Tom made for an excellent experience!

Very happy with our seating. So happy that after a house fire we wanted to replace them. So we went right back with theaterseats.com and ordered more seating . They helped us get exactly what we were looking for. However there was a mix up on one of the chairs. They delivered one in a different style. I called and got to speak with Cherise in customer service. She was an absolute pleasure to deal with. Told me exactly what to do to get a new replacement. Took care of me beginning to end. My new seat is on its way. I wish all online customer service was as polite and helpful as Cherise. I am so happy that I bought from them again. And thank goodness they have Cherise taking care of them on the customer service end.

Cherise got me exactly what I needed very quickly. My chair was not working and is now working again.

I had a little bit of an issue with the delivery service not being able to fit my chairs through the doorway and thought all six chairs were going to have to be returned! Charise was super helpful in chasing down the issue and working directly with the delivery service and had my chairs in place a few days later. Great customer service and beautiful chairs!

Cherise Sambel Was very quick and helpful with her email responses! Everything turned out perfect with her help! Love my seating!

The sales rep Bridgette was extremely dishonest and gave me a lot of misinformation. The shipping company that Theater Seat Store uses (SEKO) is the most unprofessional company I have ever seen. Nothing about this experience was good. Theater Seat Store's customer service is a negative -5 stars or worse. I wish that I would have ordered my furniture from a different store. Lesson learned and never again. UPDATE: After Theater Seat Store saw my review, I received a call from Shara, a supervisor. She explained that Bridgett was a new employee, with much to learn. She offered me some accessories to go along with my furniture since I had such a horrible experience. I believe that Shara went above what most companies would do. In a nutshell, we LOVE our furniture! I noticed that when our accessories arrived, it was by a different shipping company (R+T), and what a difference it was, NO ISSUES. For those reasons, I have to change my rate from a negative 5 stars to 4 stars. Thanks to Theater Seat Store for making things right. It was much appreciated.

It was my good pleasure to work with Cherise and I can’t say enough about how helpful and knowledgeable she was throughout my entire experience. She made me feel as though I truly mattered and took the time to explain my options. She was extremely patient and willingly answered every question no matter how small. I really appreciated her commitment to ensuring my complete satisfaction. Thanks to Cherise I had an outstanding experience and would recommend shopping at the Theater Seat Store.