Theater Seat StoreReviews of theaterseatstore.com

Cherish was amazing. She listen to my problems, was very detail oriented, and helped me with a solution. I couldn't have asked for better service. Can't remember the exact date but it was in April 2025.

DO NOT DO BUSINESS with this company. Their website says that you have 30 days to try something out or get a full refund. Of course, they charge you to ship it back, then if you get the white clove delivery service you don't get that back and oh yeah, they take their sweet time refunding your money. I returned my item (it was not new; you could tell the one seat had been sat on as it had no cushion compared to the other one) and they had the return for over 3 weeks before I could get my money refunded back. It took me several phone calls and getting upset and frustrated before I could get them to take immediate action. I was always told oh we are working on it. It will be processed soon. Once they receive the item, it should be refunded the same day, not 3 1/2 weeks later after I've made several phone calls requesting the money. I spend $2,888 and was told I would get all but $450 back but when I refund was finally processed, I only received back $2,256.98. I am not a genius, but I do know the difference between what I paid, and my refund is 631.00. When I asked why it was 631 instead of 450, I was told oh, you had white glove delivery service, and we don't refund that either. Now, they tell me. So, I basically lost 631.00 and received piss poor customer service and they kept my money for almost a month. Totally ridiculous and unacceptable!!! I asked if they would be willing to make any concessions for me due to the length of time it took for the refund and the answer was no, sorry we can't do that. Absolute BS!!!! Don't do business with this company!!! The product is not worth it, and the customer service is even worse!!!!! I asked to speak with management and of course, they are never available so I am posting online as I told the person I would do.

Sometimes things go awry and you hope that one person can step in take ownership of the situation and make everything right. That was my customer experience with Cherise. If you need help, ask for her. You won’t be disappointed.

I can’t say enough great things about Cherise! She truly went above and beyond to ensure my concerns were addressed, demonstrating a level of care and dedication that is incredibly rare these days. From start to finish, she was not only professional and knowledgeable but also genuinely invested in making sure I had the best possible experience. Finding someone who takes the time to listen, understands the issue at hand, and follows through with such attention to detail is almost unheard of, but Cherise exceeded every expectation. Her exceptional customer service, kindness, and willingness to go the extra mile did not go unnoticed, and I am beyond grateful for her help. If every company had a Cherise, the world would be a much better place! She is a true asset, and I cannot recommend her highly enough.

Cherie was very helpful with my issue with my recliner. She gave me all the information on requested and ordered my recliner chair cushion for me and was delivered within 3 days. She guided us with the Furniture solution repair department and also gave us instructions if we wanted to insert the chair cushion ourselves. Cherise was kind and knowledgeable and is an asset to your company. She is a keeper!

I love Cherise!!! I would totally give her a 100 star rating if I could! She called to update my girlfriend & I and get some clarity on one of our issues, after that I had asked about some other things that I noticed, wasn’t sure if they’re were typical or just not right, so I asked if it was possible to make a FaceTime call to make things more efficient and to my surprise she was able too. We only needed like 30secs which overall resulted in the best & easiest customer experience I’ve ever had! STRONGLY recommend Cherise to take care of any customer needs! I would absolutely support & agree with giving her a raise!🤗

Bridgette was great!

Cherise was on top of things from the start. From when I first emailed her, she was asking questions looking at my pictures and wanting clarifications. Cherise always got right back to me the same day. Cherise was figuring out what to do to help me and got everything in motion. Cherise was awesome to work with. Thank you for all your help.