Theater Seat StoreReviews of theaterseatstore.com

Went above and beyond. Great communication. Glad to talk to someone who understood the situation. Really appreciate it.

She was very kind and helpful. I feel she went above and beyond what I expected.

Cherise provided reassurance that my issue would be resolved in spite of the supply chain issues.

The control box on my theater chair failed. Contacted the TheaterSeatStore customer service and was greeted by Cherise. I am a 75 years old and was treated with respect, kindness and professionalism by Cherise. She ordered a new control box and when it came, was, once again, the point of contact when my installation of new part went south. She offered to do research on how to fix the problem (very kind of her). I happened upon a fix while inspecting my installation and was able to achieve a solution to my problem. Without the kind words and support of Cherise, I doubt the outcome would have been so positive an experience. Thank you Cherise!!

We purchased two new theater chairs in January and sometime in April the LED running lights on the bottom of both chairs stopped working. I contacted Theater Seat Store and they promptly sent replacement control modules and new LED running lights for both chairs. When they arrived, we were able to replace the new control modules ourselves and everything is working again. Cherise at Theater Seat Store followed up to make sure we didn't need a technician to install the new module and told us to keep the LED lights for any future needs. We are impressed with the great customer service from initial contact to final follow up. I would recommend this company to anyone who wants to purchase a great product with great customer service. We love our seats!

Very helpful with the replacement of the broken chair we recieved

We are so glad we found this gem. We are from Michigan but heard about this place and as luck would have it there was a store on our way home from our Colorado trip. We stopped in and Tory was extremely helpful with helping us choose our set. We set a date to have it delivered and unfortunately the date somehow got screwed up and we had to wait an additional week. Normally that wouldnt be a problem, however we were going to be out of town on that dates that they were offering. Cherise went above and beyond and made sure we got our furniture before we left. The guys who delivered it couldn't have been nicer or better for the job Would definitely order from The Theater Store again for sure!

Great customers service